MindBody is the Worst!

What are the best aspects of this product?

The software is pretty easy to figure out however the bad too far outweighs the good

What aspects are problematic or could work better?

THEY CONSTANTLY DISRUPT BUSINESS - When you crash as often as MindBody does it really doesn't matter whether your software is easy to use or not. They also choose to launch software updates and perform maintenance during peak business hours which constantly disrupts business. They scheduled maintenance on Saturday, 5/18 (Mother's Day Weekend) and again on Saturday 5/25 (Memorial Day Weekend) this month! They don't have any consideration for the clients who are relying on their software to run their business. One outage on 4/5/18 lasted THE WHOLE DAY!!! Then the following day their credit card processors went down almost an entire day and this was a busy Friday for us. They majorly altered their software system and implemented in on Saturday 3/3/18 which severely disrupted business. All of a sudden our front desk staff could not book clients services, close out the register, or tip service providers out. They stated that this was now the Essentials Package.

THEY STOLE THOUSANDS FROM OUT CLIENTS ACCOUNTS - They discontinued our clients rewards and took all the money that they had earned from their accounts. Some of our clients had been earning these funds for a decades. We had thousands affected!

THEIR CREDIT CARD PROCESSING WONT ACCEPT ALL CREDIT CARDS - They switched us over so that they could function as our credit card processor this last year and assured us that nothing would change, however because of the way they process transactions prepaid credit cards like visa, mastercard, etc can no longer be used as a form of payment.

THEY HOLD YOUR CLIENT DATA HOSTAGE - Additionally, when we leave we will have to pay them ~$1k for our own clients information to have it transferred to the new company . . . OUR OWN CLIENTS!!!

What features/services would you like to see in future versions of this product?

In the MBO Essentials package staff cannot book or close out a register, only a manager or owner can do this. Managers cannot tip out staff, only an owner can do this. What kind of small business runs with managers on hand to book and close out the drawer every day and owners who also come in every day to tip the staff out for what they earned?

What specific problems in your company were solved by this product?

None!

Are you a current user of this product?

Yes