MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Mindbody Review

Mindbody
Our score: 9.6 User satisfaction: 93%

What is Mindbody?

MINDBODY is business management software targeting Health and Wellness companies to help them effectively manage their marketing and business operations. It helps in automating business tasks, including payment collection, confirmations, rescheduling, and payroll processing. Software’s easy-to-use and effective marketing tools allow organizations to stay in touch with their customers and integrate promotions at the point of sale. The marketing tools allow creating custom gift cards and starting promotions and loyalty programs.

Automatic notifications, confirmations and reminders minimize no-shows. Clients can conveniently book their next appointment through the website or the Android & iOS app. Comprehensive and insightful reporting tools allow tracking various trends, including monthly revenues, sales, attendance, retention levels as well as inventory, which provides management with the data required for better planning.

Overview of Mindbody Benefits

MINDBODY helps businesses grow by providing them with the necessary tools to effectively manage their resources and automate their business tasks. Clients get to book their appointments as per their convenience using a device of their choice, while their visit history and payment details are stored in a single and easy-to-manage profile. You can link the schedule directly to the website as well as Facebook page, which updates in real-time. Different filters like by name, by service, by staff member etc. makes sorting the entire schedule easier. The Android and iOS apps help take the customer experience to another level and make it easier for users to manage their appointments right from their phones.

Marketing tools allow sending the right message to potential customers and then track the results. Automated reminders, updates and notifications via emails and text messages are sent to customers to reduce no-shows, while the clients can also be notified when someone else cancels and the wait list opens up. Gift-cards can be applied directly to client accounts and family members, and can be put together when two or more clients pay or schedule together. Clients are also able to login and add billing information, view past visits and payments, redeem gift-cards, and more.

Managing staff resources is also made easier, thanks to organizational features that help organize team’s work, and schedule employee’s work in a single, easy to manage the place. Payroll can also be processed quickly and without any hassle.

Overview of Mindbody Features

  • Online booking
  • Marketing
  • Point of sale
  • Staff resources
  • Comprehensive repotting
  • Automated tasks, scheduling and billing
  • Payroll
  • Website and Facebook integration
  • Android and iOS app
  • Filters
  • Promotion
  • Automated notifications and reminders
  • Gift-cards
  • Online store
  • Auto-billing
  • Comprehensive profiling
  • Unique logins
  • Payroll tracking
  • Recurrent payments
  • Auto refilling of spots
  • Attendance management
  • Barcode scanning
  • Class scheduling
  • Employee self service
  • Referral tracking

Mindbody Position In Our Categories

Bearing in mind businesses have distinct business-related wants, it is logical they abstain from selecting an all-in-one, ”best” system. Still, it is troublesome to discover such application even among recognizable software systems.
The best step to undertake should be to shortlist the various chief functions that call for a careful thought including major features, plans, skill aptitude of staff, business size, etc. After which, you should conduct the research thoroughly. Read some of these Mindbody reviews and explore the other applications in your list more closely. Such comprehensive product research guarantee you keep away from mismatched software solutions and pay for the one which provides all the function your company requires for optimal results.

Position of Mindbody in our main categories:

TOP 1

Mindbody is top 1 Club Management Software product

If you are interested in Mindbody it might also be sensible to analyze other subcategories of Club Management Software gathered in our database of B2B software reviews.

Enterprises have diverse wants and requirements and no software application can be just right in such a condition. It is pointless to try to find an ideal out-of-the-box software product that fulfills all your business needs. The wise thing to do would be to customize the application for your specific needs, worker skill levels, finances, and other elements. For these reasons, do not hasten and subscribe to well-publicized leading applications. Though these may be widely used, they may not be the ideal fit for your unique wants. Do your homework, investigate each short-listed system in detail, read a few Mindbody Club Management Software reviews, contact the vendor for explanations, and finally choose the application that presents what you want.

How Much Does Mindbody Cost?

Mindbody Pricing Plans:

Free Trial

Essential

$129/month

Accelerate

$239/month

Ultimate

$349/month

MINDBODY offers three pricing plans that all include mobile apps, scheduling, autopay billing, unlimited support, business management courses, and client management. These are the options you can choose from:

Essential – $129/month

  • MINDBODY app listing
  • Retail POS
  • Class, appointment, workshop and event scheduling
  • Automated email and texts
  • 35+ Reporting
  • Branded web tools
  • MINDBODY University on Demand
  • Advanced scheduling options for events and workshops
  • 1:1 onboard training

Accelerate – $239/month

  • MINDBODY app listing
  • Retail POS
  • Class, appointment, workshop and event scheduling
  • Automated email and texts + advanced features
  • 90 Reporting
  • Branded web tools
  • MINDBODY University on Demand
  • Advanced scheduling options for events and workshops + rooms and equipment scheduling
  • 1:1 onboard training
  • 2-way SMS notifications

Ultimate – $349/month

  • MINDBODY app listing
  • Retail POS
  • Class, appointment, workshop and event scheduling
  • Automated email and texts + advanced features
  • 90 Reporting
  • Branded web tools
  • MINDBODY University on Demand
  • Advanced scheduling options for events and workshops + rooms and equipment scheduling
  • 1:1 onboard training
  • 2-way SMS notifications
  • Custom mobile app

Furthermore, there are also more features offered in each plan tier on categories including scheduling, marketing, client management, staff management, and point of sale (POS).

User Satisfaction

Positive Social Media Mentions 134
Negative Social Media Mentions 10

We realize that when you make a decision to buy Club Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Mindbody reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Mindbody. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Frequently asked questions about Mindbody

Is Mindbody app free?

Mindbody app is not free. The lowest-priced plan called Essential costs $129 per month. It has the basic features that help you manage your schedule, sell services, and perform day-to-day tasks. The Accelerate plan has additional features such as modules to build relationships plus email campaigns. It costs $239 per month. Finally, the Ultimate plan includes more advanced marketing tools, automation and analytics. It costs $349 monthly.

Is Mindbody a CRM?

Mindbody is not a traditional CRM. However, it has CRM-like features for you to grow your business. You can get these features when you subscribe to their mid-tier plan called Accelerate. Features include smart contact list for email marketing, appointment & confirmation texts, email campaign builder and customized templates. These features are enough to help you nurture relationships and keep customers coming back. You can pair these features with other tools such as reports and custom API integrations, giving you a CRM-like function for your club management software.

Does Mindbody integrate with QuickBooks?

Mindbody does not integrate with QuickBooks directly. However, you can collect reports generated by Mindbody and import them to your preferred accounting software. You can export these reports to XLS and open it in Excel. You can save these reports and import them on QuickBooks afterward.

How do you use Mindbody business?

Mindbody business is a powerful business management software specializing in supporting health and wellness businesses with their day-to-day operations and so much more. It mainly caters to salons, spas, yoga studios, and gyms. It helps out with key business processes like marketing, bookings, point-of-sale processes, and even CRM among many. It helps businesses gain and retain customers. It is mostly a web-based application and you can run everything under one roof. Furthermore, you can use it on the go as there are native apps for Android and iOS.

Popular Mindbody Alternatives

Top Competitors To Mindbody By Price

Trending Club Management Software Reviews

Product name:
Score:
Satisfaction:
6.0
98%
8.0
100%

Mindbody Comparisons

Mindbody user reviews

MindBody is the Worst!

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 22.05.2019 Company Size: 1-10 Employees Industry: Hospitality

A Very Sneaky Business Model

Read full review >
Andrew Stalteri
1/5

Overall Impression

2/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 07.02.2019 Company Size: 11-50 Employees Industry: Health, Wellness and Fitness

Fancy but not worth it.

Read full review >
Krista Edwards
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

4/5

Ease of Use

Published on: 10.10.2018 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

For anyone who’s involved in the membership-based business, MINDBODY is your answer!

Read full review >
Earnest
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.10.2018 Company Size: 1-10 Employees Industry: Health, Wellness and Wellbeing

Simple app for alternative health

Read full review >
Sonia
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.09.2018 Company Size: More than 100 Employees Industry: N/A

What are Mindbody pricing details?

Mindbody Pricing Plans:

Free Trial

Essential

$129/month

Accelerate

$239/month

Ultimate

$349/month

MINDBODY offers three pricing plans that all include mobile apps, scheduling, autopay billing, unlimited support, business management courses, and client management. These are the options you can choose from:

Essential – $129/month

  • MINDBODY app listing
  • Retail POS
  • Class, appointment, workshop and event scheduling
  • Automated email and texts
  • 35+ Reporting
  • Branded web tools
  • MINDBODY University on Demand
  • Advanced scheduling options for events and workshops
  • 1:1 onboard training

Accelerate – $239/month

  • MINDBODY app listing
  • Retail POS
  • Class, appointment, workshop and event scheduling
  • Automated email and texts + advanced features
  • 90 Reporting
  • Branded web tools
  • MINDBODY University on Demand
  • Advanced scheduling options for events and workshops + rooms and equipment scheduling
  • 1:1 onboard training
  • 2-way SMS notifications

Ultimate – $349/month

  • MINDBODY app listing
  • Retail POS
  • Class, appointment, workshop and event scheduling
  • Automated email and texts + advanced features
  • 90 Reporting
  • Branded web tools
  • MINDBODY University on Demand
  • Advanced scheduling options for events and workshops + rooms and equipment scheduling
  • 1:1 onboard training
  • 2-way SMS notifications
  • Custom mobile app

Furthermore, there are also more features offered in each plan tier on categories including scheduling, marketing, client management, staff management, and point of sale (POS).

What integrations are available for Mindbody?

MINDBODY integrates with the following business systems and applications:

  • Facebook
  • Google Calendar
  • Google Analytics
  • Constant Contact
  • Xero
  • Credit Card
  • Email

Mindbody average rating:

Average score
4/5 (11 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Gloria

PROS: It has its own mobile app and updates rather swiftly. It's capable of storing large volumes of data. In just a matter of clicks, I'm able to take a peek as to who signed up for my classes including their name and contact details. I can even check people in and have payments processed within the app itself!

CONS: Don't get me wrong. The app did me tremendously through thick and thin. But once every other while, it would have its glitches and would have me close and restart the app.

Reviewed 2 years ago

Read full review >

The least favorable review

Krista Edwards

PROS: Lots of bells and whistles. Easy to use. Fancy interface.

CONS: Price quadrupled in four years for the package that had the capacity for recurring gym memberships. Customer support is terrible. Half a dozen people will give you 12 different answers. If you decide to leave it will cost a lot of money go half the information you were supposed to get.

Reviewed 1 year ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

MindBody is the Worst!

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 22.05.2019 Company Size: 1-10 Employees Industry: Hospitality

PROS: The software is pretty easy to figure out however the bad too far outweighs the good

CONS: THEY CONSTANTLY DISRUPT BUSINESS - When you crash as often as MindBody does it really doesn't matter whether your software is easy to use or not. They also choose to launch software updates and perform maintenance during peak business hours which constantly disrupts business. They scheduled maintenance on Saturday, 5/18 (Mother's Day Weekend) and again on Saturday 5/25 (Memorial Day Weekend) this month! They don't have any consideration for the clients who are relying on their software to run their business. One outage on 4/5/18 lasted THE WHOLE DAY!!! Then the following day their credit card processors went down almost an entire day and this was a busy Friday for us. They majorly altered their software system and implemented in on Saturday 3/3/18 which severely disrupted business. All of a sudden our front desk staff could not book clients services, close out the register, or tip service providers out. They stated that this was now the Essentials Package. THEY STOLE THOUSANDS FROM OUT CLIENTS ACCOUNTS - They discontinued our clients rewards and took all the money that they had earned from their accounts. Some of our clients had been earning these funds for a decades. We had thousands affected! THEIR CREDIT CARD PROCESSING WONT ACCEPT ALL CREDIT CARDS - They switched us over so that they could function as our credit card processor this last year and assured us that nothing would change, however because of the way they process transactions prepaid credit cards like visa, mastercard, etc can no longer be used as a form of payment. THEY HOLD YOUR CLIENT DATA HOSTAGE - Additionally, when we leave we will have to pay them ~$1k for our own clients information to have it transferred to the new company . . . OUR OWN CLIENTS!!!

What do you think about this review? Great Poor

A Very Sneaky Business Model

Read full review >
Andrew Stalteri
1/5

Overall Impression

2/5

Customer Support

1/5

Value for Money

2/5

Ease of Use

Published on: 07.02.2019 Company Size: 11-50 Employees Industry: Health, Wellness and Fitness

PROS: - It's highly excepted in the fitness community - Works with gym membership, classes, training and therapy - Clients can easily find your business

CONS: #1 - (This just happened) Change in rates - The reporting is all over the place - The app is glitchy and mixes up clients (search for one person and get someone different) - Can't fill out SOAP notes from the app - Waivers are horrible - You basically need to upgrade to another partnered service - Email and text reminders are hit and miss - You'll also need to find an email service (like Aweber or MailChimp) if you send out announcements. - The overall price for what you get is too expensive

What do you think about this review? Great Poor

Fancy but not worth it.

Read full review >
Krista Edwards
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

4/5

Ease of Use

Published on: 10.10.2018 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: Lots of bells and whistles. Easy to use. Fancy interface.

CONS: Price quadrupled in four years for the package that had the capacity for recurring gym memberships. Customer support is terrible. Half a dozen people will give you 12 different answers. If you decide to leave it will cost a lot of money go half the information you were supposed to get.

What do you think about this review? Great Poor

For anyone who’s involved in the membership-based business, MINDBODY is your answer!

Read full review >
Earnest
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 06.10.2018 Company Size: 1-10 Employees Industry: Health, Wellness and Wellbeing

PROS: This app offers a great service and worthy options. Regardless of business size, they have available plans that work around your budget to help jumpstart your business. Props their excellent customer service.

CONS: There's nothing that I really hate with MINDBODY. But it'd be cool to have some sort of functionality that lets me take charge in controlling or cancelling classes via a smartphone or tablet. But then again, the app is constantly being updated so it's really a matter of time before it'll actually happen.

What do you think about this review? Great Poor

Simple app for alternative health

Read full review >
Sonia
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.09.2018 Company Size: More than 100 Employees Industry: N/A

PROS: I like that we can access client’s history and add notes to every account. We are able to book appointments. Also, the online booking is great idea and the app works perfectly.

CONS: I feel that it can be overwhelmed because there are lot of options within the tool. There are lot of ways to do something and sometimes it can be confused for others.

What do you think about this review? Great Poor

Great product with lot of functionality

Read full review >
Boyd
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.08.2018 Company Size: More than 100 Employees Industry: Music

PROS: I like that I can easily book an appointment and keep track of everyone’s schedule for specific date and I can see my schedule by both day and week. Also, beside the booking and scheduling, it allows me to keep track of payroll report, availability and client’s info.

CONS: It can be really hard when it comes to modifying schedule time because first thing you need to do is to change the time block availability and at the end you can adjust the time. Also, I teach at two different studios and my employees and clients have an access but I cannot be signed in to more than one account at the same time so I have to log in/out constantly.

What do you think about this review? Great Poor

I cannot imagine running my business without this product

Read full review >
Debbie
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 05.02.2018 Company Size: More than 100 Employees Industry: Entertainment

PROS: In my experience, this is perfect tool for scheduling, account and user profile management. It does almost everything! It allows us to run reports and to keep track of classes and their performances, we are able to see our attendance averages, class pass reports and membership. It is great solution for streamlining our organization. We can keep student records and profiles.

CONS: I have found that there are some features that are hard to use, but its team always work on the product friendliness. I cannot easilly see scheduled classes, workshops and appointments in one place. It has some glitches.

What do you think about this review? Great Poor

A Review of MINDBODY.

Read full review >
Gloria
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.01.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: It has its own mobile app and updates rather swiftly. It's capable of storing large volumes of data. In just a matter of clicks, I'm able to take a peek as to who signed up for my classes including their name and contact details. I can even check people in and have payments processed within the app itself!

CONS: Don't get me wrong. The app did me tremendously through thick and thin. But once every other while, it would have its glitches and would have me close and restart the app.

What do you think about this review? Great Poor

Great for any type of business

Read full review >
Wallace
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.01.2018 Company Size: 11-50 Employees Industry: Marketing and Advertising

PROS: I’m using this software to help my clients. I like that the program has its own depth and you can clearly see how much work the team behind it has put in to it. It is perfect solution for booking any type of businesses. The customer service is great team, they are always willing to help and always accessible.

CONS: I don’t like that it’s not intuitive solution, especially if you are not tech savvy. It can be hard to figure out how it works maybe because they constantly release new features. They could create an integration with Mailchimp. Also, there is no multilingual support. If you pay for premium version make sure that you are using its advanced features.

What do you think about this review? Great Poor

Running a studio has been a lot easier with MINDBODY!

Read full review >
Lorena
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.12.2017 Company Size: 1-10 Employees Industry: Marketing and Advertising

PROS: The functionality of their site as well as their Express, Connect, and Check-in apps are pretty cool. Connect does it job in getting our clients to book class appointments. I can utilize Express even if Wi-Fi is absent or if I'm away from my desktop PC. Check-in helped us go paperless!

CONS: It would be an improvement if the Check-in app would do more than just peek at what'll happen in the next few hours. There will be times when clients would want a birds eye view of their classes.

What do you think about this review? Great Poor

Great tool for engaging our clients

Read full review >
Curtis
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.12.2017 Company Size: More than 100 Employees Industry: N/A

PROS: Once you learn it how it works you can navigate it easily. You can easily accomplish daily tasks and to be more organized. I like that lot of things are automated and because of this we are able to reduce lot of errors.

CONS: To speak the truth, MBO is not easy to learn, but the good thing is that as soon as you figure out how it works you’ll see that it is easy to use and easy to navigate. It is large software, and even though I used it with several fitness studios I still cannot use this software to its fullest.

What do you think about this review? Great Poor
Reviewed By Louie Andre
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.