User review
of Mindbody
very disapointed
-
by Geneviève Lampron
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION ok
3out of 5
EASE OF USE mediocre
2out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
I really do not have positive review on that product
What aspects are problematic or could work better?
1) there a bugs: you buy this app to SAVE TIME AND USE LESS STAFF, you have a lot of information that you stores
the bugs arrive 2 years after your start with us, no follup, they say it is not a priority to the compagny of mind body to solve the bugs that your need to save time
I have been waiting for 1 month that mind body resolve the bug that add work, time to my staff that I have to pay more to do the job instead of the app
MIND BODY DO NOT COMPENSATE
MIND BODY DO NOT CARE
MIND BODY ASK TO GO ELSE WHERE IF YOU ARE NOT HAPPY
EASY TO DO AFTER 2 YEARS OF USE AND ALL THAT INFO THAT HAD BEEN STORED ON MINDBODY
What features/services would you like to see in future versions of this product?
SMS IN FRENCH
BILL AUTOMATICALY SENT BY EMAIL WITHOUT A HUMAN ACTION LIKE IN THE PAST
What specific problems in your company were solved by this product?
THE PROBLEM THAT WHERE SOLVED ARE NOT ANY MORE BECAUSE OF THE NEW BUGS THAT MIND BODY DO NOT CARE TO SOLVE
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Health, Wellness and Fitness
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 month
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
10000
What is your total annual cost for using this product?
4000$ CAD
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Club Management
Asset Management very poor
1
Business Rules Management very poor
1
Collaboration very poor
1
Data Mapping very poor
1
Lifecycle Management very poor
1
Process Analysis very poor
1
Process Capture very poor
1
Process Changes Tracking very poor
1
Process Mapping very poor
1
Process Modeling and Design very poor
1
Process Simulation very poor
1
Design Tools ok
3
Forms ok
3
Analytics very poor
1
Data Access ok
3
Data Security ok
3
SOA and Integration very poor
1
Visibility and Transparency ok
3
