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User review of Mixpanel

A great tool during software development and implementation

- by Yolanda

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
3out of 5
ok
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

The customer support is a fast and reliable. The tool offers quality and reliable features for your analytics needs. You can utilize the A/B testing features and in-app notifications for users who have accessed your app. This feature tracks activities of your users and which devices they used to access your app to help you provide tailored services.

What aspects are problematic or could work better?

The more you have to track the higher you have to pay for the service. It tracks based on the amount of data you analyze. This means that a start-up with low revenue, it can be difficult to manage the costs of this tool. It would be better if there were custom price plans so that everyone can afford to use the tool.

What specific problems in your company were solved by this product?

It has become our primary tool in analytics. We can create surveys, retention tables and see how different funnels are doing in terms of users. These additional tools help us to know how customers respond when we make changes in our app and thus produce based on their needs. It is thus easy to develop the app as we can analyze their response at every stage and make adjustments where necessary.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Telecommunications

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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