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User review of Monetate

Great and helpful tool but difficult to integrate with our CRM

- by Janis

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

Monetate is great solution for us, because we can create more personalized experiences for our website and for our customers. We are able to set up new experiences effortlessly, the selection for some options is comprehensive. I am really amazed how quickly we can integrate and set up new experiences via Monetate. We were able to see great results after few weeks of using this app, by simply launching campaigns.

What aspects are problematic or could work better?

In the beginning we were told that we could integrate Monetate with our CRM, but when we set up everything they had some requirements so we can make the integration possible. We thought that this would be great to work with this app and with our CRM at the same time, but now we are really limited to onsite triggers.

What specific problems in your company were solved by this product?

We were able to create more unique experiences for our customers, to present promotions for target audience and to test new on-site experiences with small group of our audience so we can see what performs best before launching something to all visitors.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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