Great for email handling

What are the best aspects of this product?

Easy to use, and easy to track interactions between agents and customers.

What aspects are problematic or could work better?

Emails do not enter the agent's system so this makes them pick what email they would want to handle which leaves the more difficult to handle emails be handled much slower.

What specific problems in your company were solved by this product?

Allocating emails per department or per team; supervisors can manage email handling through the app; tracking of interactions and email receipts.

Are you a current user of this product?

Yes