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Moxie Knowledgebase Review

Moxie Knowledgebase
Our score: 8.2 User satisfaction: N/A

What is Moxie Knowledgebase?

Moxie Knowledgebase is an always-accessible knowledge platform that can help your customer service representatives resolve issues expeditiously and make consumers happy with their swift responses.

Moxie Knowledgebase has a simplified content authoring workflow that you can configure to suit your business’s work processes. The solution has a WYSIWYG editor that lets you edit visually without the need for code-level modifications.

Moreover, Moxie Knowledgebase has a renowned reporting functionality that customers and industry analysts alike have commented on positively. Thus, you can rest assured that statistics and insights you get from the software are actionable and in-depth.

Overview of Moxie Knowledgebase Benefits

Reduced IT Overhead

Building an internal knowledgebase can be expensive. However, you can minimize the IT costs with Moxie Knowledgebase. The solution has a user-friendly web browser-like interface that administrators and content managers can seamlessly navigate. As such, there is little need for you company’s IT department to be involved in the project.

Time-Saving Bulk Management

When your knowledge repository has grown in volume, it becomes trickier to manage. Fortunately, you can manage it and apply changes across the board with ease and in a short span of time. Moxie Knowledgebase has bulk-editing tools for sweeping changes to security settings, metadata, and taxonomies that let you finish in a matter of minutes.

Self-Service Portal

Having an accessible knowledge repository allows you to deflect calls from your call center service. With Moxie Knowledgebase, you can create a portal where end-users can find information to resolve their issues.

Increased Productivity

With a sophisticated information base, your representatives can solve more problems in a short while. That is because Moxie Knowledgebase simplifies the search process and provides users with data they need expeditiously yet accurately.

Current Content

Your business undergoes changes at a fast pace. Therefore, your knowledgebase also needs to reflect those modifications as soon as they happen so you can continue providing updated information to end users. Moxie Knowledgebase makes it easy for subject matter specialists to modify contents when needed with content expiry dates. On top of that, the solution has a feature that allows content managers to publish articles at a future date when it becomes relevant.

Robust Reporting Capabilities

Knowledge repositories require constant changes and management. Moxie Knowledgebase assists you in that with its powerful reports that allow you to measure article retrieval satisfaction, provide you with insights as to the most searched items, the rate of ROI, and more. The information you gain can offer ideas on how you can improve employee training, customer support, and knowledge base content.

Overview of Moxie Knowledgebase Features

  • Configurable Authoring Workflow
  • WYSIWYG HMTL Editor
  • Attachments
  • Instant Publishing
  • Bulk Changes
  • Autosave & Autorecover
  • Future Publication & Expiration
  • Search Function
  • Content Widgets
  • Escalation Workflow
  • Public & Private Portals
  • RESTful API
  • CRM Integration
  • Back Office Systems Integration
  • Search Results Reporting
  • Article Usage Tracking
  • Article History & Audit Trail

Moxie Knowledgebase Position In Our Categories

Since companies have distinct business needs, it is logical they abstain from seeking a one-size-fits-all, “perfect” software. Be that as it may, it would be hard to discover such application even among well-known software products. The reasonable thing to do should be to write the numerous significant functions that demand investigation including major features, packages, skill competence of staff, business size, etc. The second step is, you should double down on the research to a full extent. Browse over some Moxie Knowledgebase evaluations and scrutinize the other applications in your list more closely. Such well-rounded product investigation ascertains you avoid unfit software products and choose the system that meets all the features your business requires.

Position of Moxie Knowledgebase in our main categories:

TOP 50

Moxie Knowledgebase is one of the top 50 Knowledge Management Software products

If you are considering Moxie Knowledgebase it might also be sensible to examine other subcategories of Knowledge Management Software listed in our base of B2B software reviews.

Each organization has different needs and needs a software that can be personalized for their size, type of workers and clients, and the particular industry they are in. For these reasons, no software can provide perfect functionality out-of-the-box. When you search a software system, first be sure what you require it for. Read some Moxie Knowledgebase Knowledge Management Software reviews and ask yourself do you want basic features or do you require sophisticated tools? Are there any industry-specific functionalities that you are looking for? Find the answers to these questions to assist your search. There are plenty of elements that you need to mull over and these include your finances, particular business needs, your organization size, integration needs etc. Take your time, use a few free trials, and finally choose the app that provides all that you want to boost your firm efficiency and productivity.

How Much Does Moxie Knowledgebase Cost?

Moxie Knowledgebase Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Moxie Knowledgebase is a robust knowledge management software that places information at the fingertips of your support representatives. To enhance your agents’ assistance capabilities with this software, you can request custom enterprise pricing from the sales team by phone, email, or web form.

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Knowledge Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Moxie Knowledgebase reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Moxie Knowledgebase. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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What are Moxie Knowledgebase pricing details?

Moxie Knowledgebase Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Moxie Knowledgebase is a robust knowledge management software that places information at the fingertips of your support representatives. To enhance your agents’ assistance capabilities with this software, you can request custom enterprise pricing from the sales team by phone, email, or web form.

What integrations are available for Moxie Knowledgebase?

Moxie Knowledgebase supports integration with the following CRM systems:

  • Salesforce
  • Microsoft Dynamics
  • BMC Remedy

The software can connect with the following types of back office software as well:

  • Order Management
  • Fulfillment Management
  • Ticketing Management

Additionally, Moxie Knowledgebase gives you access to its API for further customization functionalities.

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Reviewed By Jenny Chang
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