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User review of SurveyLab

Good survey tools for our project

- by Verla

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
3out of 5
ok

PROS & CONS

What are the best aspects of this product?

I like that I can create surveys easily with MySurveyLab, and they offer user panels, which I need for my current projects. It also comes with excellent reporting and a helpful help desk that is ready to answer all my concerns and questions.

What aspects are problematic or could work better?

I don’t like that I cannot pay for sampling services using cards. It could have been better if my subscription can be paid via cards.

What specific problems in your company were solved by this product?

Our organization has a bold theory that we want to confirm or refuse. We cannot make a final decision without interviewing with a user panel first. We can now do some interview easily and confirm the theory and proceed with the project. This solution keeps everything easier, simpler, and safer for us.

Are you a current user of this product?

Yes

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Information Services

USAGE & IMPLEMENTATION

FEATURE DETAILS

No information provided by the reviewer.