Price

$19

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MySurveyLab REVIEW

Survey Software

2 user reviews
USER SATISFACTION 100%
OUR SCORE 8.4

What is MySurveyLab?

MySurveyLab is an online survey system that can be used by businesses of any kind and size. It is an ideal tool for those in fields such as employee insights, customer experience, and marketing research. The vendor offers tailored solutions such as professional services, SLA, integration, and on-demand system development. Top customers of this app include Mercedes, Deutsche Bank, Abbott, and Dropbox.

What are the highlights of MySurveyLab? The app is ready to use in minutes, all you require is a web browser, there is no need to install or download any software, it offers professional features, the product is user friendly with a short and easy learning curve, finally, it is secure with HTTPS/SSL encryption.

MySurveyLab surveys works well on any device – PC/laptop, mobile, or tablet. All surveys are completely responsive and they adapt to the device screen. The vendor offers multi-language support including for right-to-left written languages like Persian, Hebrew, and Arabic. You can avail multi-user support, and assign roles and access rights for the surveys you create.

Overview of MySurveyLab Benefits

MySurveyLab is commonly associated to a number of unique benefits, among which:

Advanced question types

The vendor provides 21 different question types including advanced questions like heat maps, hot spots, rating, and NPS.

Branding

Users have full control over their brand. They can adjust survey colors, buttons, and fonts to meet their needs. Plus, they can change URL, and add redirection and company logo.

Real-time reports

Users can track and analyze survey results in a real-time. They can create cross tab reports, and filter and download results.

Reliable security

The vendor offers HTTPS/SSL encryption for your surveys, password strength verification and event log to enable you to track operations on your account.

Online survey panel

You get access to a huge online survey panel, with more than 19 million panelists in 70 countries.

Integration and on-demand development

The vendor supports research process automation, thanks to the integration with solutions on the client side such as BI/DWH, eShop, and CRM. You can automate your work and focus on improving your business.

Mobile surveys

The app supports any device and data collection channel, including PC /laptop, mobile, tablet, QR Code, and SMS. Simply create a survey and the app takes care of adjusting it for any device type and size.

Reliable support

The vendor provides dedicated support to resolve customer issues and their services include training, software development, access to online survey sample, SLA, and consulting.

Multi-language questionnaires

As mentioned earlier, the vendor provides support for multiple languages. The system automatically detects browser language settings and displays correct survey translation.

Overview of MySurveyLab Features

  • Advanced response collection (email, web, popup, web widget)
  • Advanced skip logic
  • Complete survey branding control
  • Cross tab reports
  • Enhanced security (HTTPS/SSL)
  • Export survey results (SPSS, Excel, csv)
  • Integration
  • Mobile surveys
  • Multi-language support (right-to-left, unicode)
  • Multi-user support
  • Online and mobile surveys, questionnaires, tests and forms
  • QR codes
  • Real-time reports
  • Slack integration
  • Zendesk integration

What Problems Will MySurveyLab Solve?

1. Customer Experience measuring and tracking

MySurveyLab helps to get feedback from customers by answering the web widget or pop-up short surveys on the website (it may be NPS, CSAT, CES, VOC surveys). Such surveys can be shown after particular actions (for example, after client spent 10 seconds on the page or on mouse leave the page). It also enables tracking customers behavior trends and receiving messages about negative feedback from customers, so that you can take correct actions.

2. 360-degree research

For example, when the chief of some company wants to know about employees gains and the way they access each other, he usually runs the 360 feedback survey. This kind of survey lets access the worker from different points: company, client, partner (distributor, vendor, …). The difficulty of such research is in survey distribution. It is hard to determine the path of surveys with different questions for different workplaces. MySurveyLab enables automated verification, distribution and reports creation of such surveys.

3. Market Research

When the company prepares for launching the new product, it often runs market research to gather information about the market, competitors, customers and their expectations. MySurveyLab’s online survey panel gives access to over 40 M panelists in 85 countries. It is also available to reach concrete groups of people (for example, marketing managers, or people, who have pets). Using this feature, companies receive properer information.

Awards & Quality Certificates

MySurveyLab Position In Our Categories

Position of MySurveyLab in our main categories:

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50

MySurveyLab is one of the top 50 Survey Software products

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50

MySurveyLab is one of the top 50
Survey Software products


If you are considering MySurveyLab it might also be sensible to investigate other subcategories of Best Survey Software listed in our base of SaaS software reviews.

It's important to realize that virtually no software in the Survey Software category will be an ideal solution that can match all the needs of all company types, sizes and industries. It may be a good idea to read a few MySurveyLab reviews first as specific solutions might perform well just in a really small set of applications or be created with a very specific type of industry in mind. Others can operate with an idea of being simple and intuitive and therefore lack complex features desired by more experienced users. You can also come across apps that support a wide group of customers and offer a powerful feature set, however this frequently comes at a more expensive cost of such a solution. Ensure you're aware of your needs so that you buy a solution that provides specifically the functionalities you search for.

How Much Does MySurveyLab Cost?

MySurveyLab Pricing Plans:

MySurveyLab offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Starter  – $19/month or $57/3 months or $190/year

  • Unlimited questions
  • 1000 responses / month
  • Skip logic
  • CSV
  • Standard online survey functionality, including question logic and graphical reports

Standard  – $39/month or $117/3 months or $390/year

  • Unlimited questions
  • 2500 responses / month
  • Skip logic
  • CSV, Excel, SPSS
  • Survey branding
  • For small companies
  • Enhanced online survey functionality, including survey report filters and data export

Professional – $149/month or $447/3 months or $1,490/year

  • Unlimited questions
  • 7000 responses / month
  • Advanced skip logic
  • CSV, Excel, SPSS, PDF, PowerPoint
  • Survey branding
  • Ssl / https security
  • 2 users
  • Priority support
  • For professionals and mid-size companies.  Best for group work
  • Multi-user support, SSL/HTTPS, branded surveys

Enterprise – By quote

  • Unlimited questions
  • Unlimited responses
  • Advanced skip logic
  • CSV, Excel, SPSS, PDF, PowerPoint
  • Survey branding
  • ssl / https security
  • 10+ users
  • Dedicated support
  • API & integration
  • On-demand development
  • Survey panel
  • White label
  • On-premise
  • For big companies and demanding users
  • Tailored solutions including API, system integration and on-demand development

User Satisfaction

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and MySurveyLab reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with MySurveyLab. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

7

NEGATIVE SOCIAL MENTIONS

0

Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
Pricing Model
  • Monthly payment
  • Annual Subscription
  • Quote-based
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING

MySurveyLab User Reviews

What are MySurveyLab pricing details?

MySurveyLab Pricing Plans:

MySurveyLab offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Starter  – $19/month or $57/3 months or $190/year

  • Unlimited questions
  • 1000 responses / month
  • Skip logic
  • CSV
  • Standard online survey functionality, including question logic and graphical reports

Standard  – $39/month or $117/3 months or $390/year

  • Unlimited questions
  • 2500 responses / month
  • Skip logic
  • CSV, Excel, SPSS
  • Survey branding
  • For small companies
  • Enhanced online survey functionality, including survey report filters and data export

Professional – $149/month or $447/3 months or $1,490/year

  • Unlimited questions
  • 7000 responses / month
  • Advanced skip logic
  • CSV, Excel, SPSS, PDF, PowerPoint
  • Survey branding
  • Ssl / https security
  • 2 users
  • Priority support
  • For professionals and mid-size companies.  Best for group work
  • Multi-user support, SSL/HTTPS, branded surveys

Enterprise – By quote

  • Unlimited questions
  • Unlimited responses
  • Advanced skip logic
  • CSV, Excel, SPSS, PDF, PowerPoint
  • Survey branding
  • ssl / https security
  • 10+ users
  • Dedicated support
  • API & integration
  • On-demand development
  • Survey panel
  • White label
  • On-premise
  • For big companies and demanding users
  • Tailored solutions including API, system integration and on-demand development

What integrations are available for MySurveyLab?

MySurveyLab integrates with the following business systems and applications:

  • mypanelbase
  • Salesforce
  • Zendesk
  • Slack
  • CINT
  • ResearchNow
  • Sona Systems
  • Balajcza
  • SALESmanago
  • PrestaShop
  • SuperKsiegowa
  • Drop Box
  • Google
  • custom CRM tools

User reviews


User reviews in total: 2

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Average Rating:

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The most favorable review

Jim

5 months ago


Pros: So many things to love with this tool. It has a lot of features like a speedy survey creation and lightning fast extraction on matrix questions, logic, filters, and etc. It generates real-time reports. It makes things convenient. Support are true professionals who cater to any issues and inquiries.

Cons: I love just about everything it's offering. But if there's anything that needs addition, it would be things for expressing emotions and icons.

The least favorable review

Jeanette

2 months ago


Pros: Being able to use multiple chanels in gathering answers and varying questions. It offers limitless survey numbers and reports in real-time. It collects and makes an analysis of responses for a wide range of projects. All these are being done in a single place.

Cons: The functionality it provides are all thumbs up in my book. There's nothing it lacks.

Published 2 months ago
Verified
user
Being able to use multiple chanels in gathering answers and varying questions. It offers limitless survey numbers and reports in real-time. It collects and makes an...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
So many things to love with this tool. It has a lot of features like a speedy survey creation and lightning fast extraction on matrix questions, logic, filters, and etc....



What do you think about this review? Great Poor

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