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SurveyLab Review

SurveyLab
Our score: 8.4 User satisfaction: N/A

What is SurveyLab?

SurveyLab is an online survey system that can be used by businesses of any kind and size. It is an ideal tool for those in fields such as employee insights, customer experience, and marketing research. The vendor offers tailored solutions such as professional services, SLA, integration, and on-demand system development. Top customers of this app include Mercedes, Deutsche Bank, Abbott, and Dropbox.

What are the highlights of SurveyLab? The app is ready to use in minutes, all you require is a web browser, there is no need to install or download any software, it offers professional features, the product is user friendly with a short and easy learning curve, finally, it is secure with HTTPS/SSL encryption.

SurveyLab surveys work well on any device – PC/laptop, mobile, or tablet. All surveys are completely responsive and they adapt to the device screen. The vendor offers multi-language support including for right-to-left written languages like Persian, Hebrew, and Arabic. You can avail multi-user support, and assign roles and access rights for the surveys you create.

Overview of SurveyLab Benefits

SurveyLab is commonly associated to a number of unique benefits, among which:

Advanced question types

The vendor provides 21 different question types including advanced questions like heat maps, hot spots, rating, and NPS.

Branding

Users have full control over their brand. They can adjust survey colors, buttons, and fonts to meet their needs. Plus, they can change URL, and add redirection and company logo.

Real-time reports

Users can track and analyze survey results in a real-time. They can create cross tab reports, and filter and download results.

Reliable security

The vendor offers HTTPS/SSL encryption for your surveys, password strength verification and event log to enable you to track operations on your account.

Online survey panel

You get access to a huge online survey panel, with more than 19 million panelists in 70 countries.

Integration and on-demand development

The vendor supports research process automation, thanks to the integration with solutions on the client side such as BI/DWH, eShop, and CRM. You can automate your work and focus on improving your business.

Mobile surveys

The app supports any device and data collection channel, including PC /laptop, mobile, tablet, QR Code, and SMS. Simply create a survey and the app takes care of adjusting it for any device type and size.

Reliable support

The vendor provides dedicated support to resolve customer issues and their services include training, software development, access to online survey sample, SLA, and consulting.

Multi-language questionnaires

As mentioned earlier, the vendor provides support for multiple languages. The system automatically detects browser language settings and displays correct survey translation.

Overview of SurveyLab Features

  • Advanced response collection (email, web, popup, web widget)
  • Advanced skip logic
  • Complete survey branding control
  • Cross tab reports
  • Enhanced security (HTTPS/SSL)
  • Export survey results (SPSS, Excel, csv)
  • Integration
  • Mobile surveys
  • Multi-language support (right-to-left, unicode)
  • Multi-user support
  • Online and mobile surveys, questionnaires, tests and forms
  • QR codes
  • Real-time reports
  • Slack integration
  • Zendesk integration

What Problems Will SurveyLab Solve?

1. Customer Experience measuring and tracking

SurveyLab helps to get feedback from customers by answering the web widget or pop-up short surveys on the website (it may be NPS, CSAT, CES, VOC surveys). Such surveys can be shown after particular actions (for example, after client spent 10 seconds on the page or on mouse leave the page). It also enables tracking customers behavior trends and receiving messages about negative feedback from customers, so that you can take correct actions.

2. 360-degree research

For example, when the chief of some company wants to know about employees gains and the way they access each other, he usually runs the 360 feedback survey. This kind of survey lets access the worker from different points: company, client, partner (distributor, vendor, …). The difficulty of such research is in survey distribution. It is hard to determine the path of surveys with different questions for different workplaces. SurveyLab enables automated verification, distribution and reports creation of such surveys.

3. Market Research

When the company prepares for launching the new product, it often runs market research to gather information about the market, competitors, customers and their expectations. SurveyLab’s online survey panel gives access to over 40 M panelists in 85 countries. It is also available to reach concrete groups of people (for example, marketing managers, or people, who have pets). Using this feature, companies receive properer information.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

SurveyLab Position In Our Categories

Since businesses have unique business requirements, it is only sensible that they steer clear of getting an all-in-one, ideal business program. Regardless, it would be futile to try to stumble on such an app even among recognizable software systems. The practical thing to undertake should be to note down the varied vital factors which require scrutiny like crucial features, price terms, skill competence of the employees, business size, etc. Next, you must perform the product research thoroughly. Go over some of these SurveyLab evaluations and scrutinize each of the applications in your list more closely. Such all-encompassing research guarantee you steer clear of unsuitable software solutions and select the one that meets all the benefits your business requires.

Position of SurveyLab in our main categories:

TOP 50

SurveyLab is one of the top 50 Survey Software products

If you are considering SurveyLab it could also be sensible to examine other subcategories of Survey Software collected in our database of B2B software reviews.

It's crucial to keep in mind that almost no app in the Survey Software category will be a perfect solution that can match all the goals of all business types, sizes and industries. It may be a good idea to read a few SurveyLab Survey Software reviews first as specific solutions might excel exclusively in a really narrow set of applications or be created with a very specific industry in mind. Others might operate with an intention of being simple and intuitive and therefore lack advanced functionalities welcomed by more experienced users. You can also come across software that cater to a broad group of customers and provide a powerful feature base, however this frequently comes at a more expensive price of such a software. Make sure you're aware of your needs so that you get a software that offers exactly the elements you search for.

How Much Does SurveyLab Cost?

SurveyLab Pricing Plans:

Free Trial

Starter

$29/month

Standard

$49/month

Professional

$149/month

Enterprise

By quote

SurveyLab offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Starter  – $29/month

  • Unlimited questions
  • 1000 responses / month
  • Skip logic
  • CSV
  • Standard online survey functionality, including question logic and graphical reports

Standard  – $49/month or $147/3 months or $490/year

  • Unlimited questions
  • 2500 responses / month
  • Skip logic
  • CSV, Excel, SPSS
  • Survey branding
  • For small companies
  • Enhanced online survey functionality, including survey report filters and data export

Professional – $149/month or $447/3 months or $1,490/year

  • Unlimited questions
  • Unlimited responses
  • Advanced skip logic
  • CSV, Excel, SPSS, PDF, PowerPoint
  • Survey branding
  • Ssl / https security
  • 2 users
  • Priority support
  • For professionals and mid-size companies.  Best for group work
  • Multi-user support, SSL/HTTPS, branded surveys

Enterprise – By quote

  • Unlimited questions
  • Unlimited responses
  • Advanced skip logic
  • CSV, Excel, SPSS, PDF, PowerPoint
  • Survey branding
  • SSL / HTTPS security
  • 10+ users
  • Dedicated support
  • API & integration
  • On-demand development
  • Survey panel
  • White label
  • On-premise
  • For big companies and demanding users
  • Tailored solutions including API, system integration and on-demand development

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SurveyLab reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SurveyLab. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Screenshots

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • On Premise
  • Open API

Language Support

  • English
  • Chinese
  • German
  • Hindi
  • Japanese
  • Spanish
  • French
  • Russian
  • Italian
  • Dutch
  • Portugese
  • Polish
  • Turkish
  • Swedish

Pricing Model

  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SurveyLab Comparisons

SurveyLab user reviews

Good survey tools for our project

Read full review >
Verla
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.10.2019 Company Size: More than 100 Employees Industry: Information Services

Easy to use and helpful software

Read full review >
Claire
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.10.2019 Company Size: More than 100 Employees Industry: N/A

Easy to use and intuitive solution

Read full review >
Eduardo
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Management Consulting

A perfect tool for carrying out quantitative-based research.

Read full review >
Jim
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2019 Company Size: More than 100 Employees Industry: Telecommunications

We can now conduct surveys faster and easier

Read full review >
Luis
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: N/A

What are SurveyLab pricing details?

SurveyLab Pricing Plans:

Free Trial

Starter

$29/month

Standard

$49/month

Professional

$149/month

Enterprise

By quote

SurveyLab offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Starter  – $29/month

  • Unlimited questions
  • 1000 responses / month
  • Skip logic
  • CSV
  • Standard online survey functionality, including question logic and graphical reports

Standard  – $49/month or $147/3 months or $490/year

  • Unlimited questions
  • 2500 responses / month
  • Skip logic
  • CSV, Excel, SPSS
  • Survey branding
  • For small companies
  • Enhanced online survey functionality, including survey report filters and data export

Professional – $149/month or $447/3 months or $1,490/year

  • Unlimited questions
  • Unlimited responses
  • Advanced skip logic
  • CSV, Excel, SPSS, PDF, PowerPoint
  • Survey branding
  • Ssl / https security
  • 2 users
  • Priority support
  • For professionals and mid-size companies.  Best for group work
  • Multi-user support, SSL/HTTPS, branded surveys

Enterprise – By quote

  • Unlimited questions
  • Unlimited responses
  • Advanced skip logic
  • CSV, Excel, SPSS, PDF, PowerPoint
  • Survey branding
  • SSL / HTTPS security
  • 10+ users
  • Dedicated support
  • API & integration
  • On-demand development
  • Survey panel
  • White label
  • On-premise
  • For big companies and demanding users
  • Tailored solutions including API, system integration and on-demand development

What integrations are available for SurveyLab?

SurveyLab integrates with the following business systems and applications:

  • MyPanelLab
  • Salesforce
  • Zendesk
  • Slack
  • Cint
  • ResearchNow
  • Sona Systems
  • SALESmanago
  • PrestaShop
  • Dropbox
  • Google
  • Custom CRM tools

SurveyLab average rating:

Average score
4.9/5 (11 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Jim

PROS: So many things to love with this tool. It has a lot of features like a speedy survey creation and lightning fast extraction on matrix questions, logic, filters, and etc. It generates real-time reports. It makes things convenient. Support are true professionals who cater to any issues and inquiries.

CONS: I love just about everything it's offering. But if there's anything that needs addition, it would be things for expressing emotions and icons.

Reviewed 6 months ago

Read full review >

The least favorable review

Jeanette

PROS: Being able to use multiple chanels in gathering answers and varying questions. It offers limitless survey numbers and reports in real-time. It collects and makes an analysis of responses for a wide range of projects. All these are being done in a single place.

CONS: The functionality it provides are all thumbs up in my book. There's nothing it lacks.

Reviewed 2 years ago

Read full review >

More reviews from 11 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Good survey tools for our project

Read full review >
Verla
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 16.10.2019 Company Size: More than 100 Employees Industry: Information Services

PROS: I like that I can create surveys easily with MySurveyLab, and they offer user panels, which I need for my current projects. It also comes with excellent reporting and a helpful help desk that is ready to answer all my concerns and questions.

CONS: I don’t like that I cannot pay for sampling services using cards. It could have been better if my subscription can be paid via cards.

What do you think about this review? Great Poor

Easy to use and helpful software

Read full review >
Claire
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 15.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: I like that MySurveyLab has open-ended questions with different fields. It helps us manage users and multiply researches easily. The help support is also responsive whenever I encounter issues, or I need extra help.

CONS: There’s nothing I don’t like about MySurveyLab. Everything is there already!

What do you think about this review? Great Poor

Easy to use and intuitive solution

Read full review >
Eduardo
5/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.10.2019 Company Size: More than 100 Employees Industry: Management Consulting

PROS: We are using other survey software before and it seems that it fails to meet our needs. We found MySurveylab when it is featured in one of the popular sites, so we give it a try. The interface is easy to use and straightforward. On the first time of use, I immediately understand it. It comes with types of survey questions that our niche needs.

CONS: I am not sure how to have it, but I wish that the quote option for my target samples is instantly available. Besides, I also like that there’s a contact number or instant chat box available whenever I need to talk with the support team. Anyways, the email response is quite quick, so I think that’s not a big deal.

What do you think about this review? Great Poor

A perfect tool for carrying out quantitative-based research.

Read full review >
Jim
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2019 Company Size: More than 100 Employees Industry: Telecommunications

PROS: So many things to love with this tool. It has a lot of features like a speedy survey creation and lightning fast extraction on matrix questions, logic, filters, and etc. It generates real-time reports. It makes things convenient. Support are true professionals who cater to any issues and inquiries.

CONS: I love just about everything it's offering. But if there's anything that needs addition, it would be things for expressing emotions and icons.

What do you think about this review? Great Poor

We can now conduct surveys faster and easier

Read full review >
Luis
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 29.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: I like that MySurveyLab enables us to create advanced survey questions using its tools, and it allows us to customize surveys so they can complement with our niche. Its interface is intuitive and the app comes with useful survey templates, analysis reports, nice-looking themes, and more. And whenever I encounter issues along the way, the help desk is ready to help me. I am truly satisfied with MySurveyLab.

CONS: MySurveyLab is an additional asset to my business, and there’s nothing I don’t like about it.

What do you think about this review? Great Poor

A simple solution with lots of helpful features

Read full review >
Devyn
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 05.09.2019 Company Size: 11-50 Employees Industry: Technology and Services

PROS: I like that MySurveyLab is intuitive compared to other tools.it comes with a good user interface and a variety of questionnaires. It is a responsive tool that provides real-time results. The mobile app is also reliable in gathering online data. It can be integrated with other tools as well via REST API. I also like the support team for being quick in answering my questions.

CONS: For me, the icons look a bit “old school,” but they are doing their roles effectively. That’s not a big deal, though.

What do you think about this review? Great Poor

The name says it all – my survey lab

Read full review >
Whitney
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: With MySurveyLab’s simple infrastructure, I can now save a lot of time doing surveys. I could tell that all data there is well-organized and clear, which I think essential in providing users a good experience when using the system. I like the graphics, and it’s nice that I have the freedom to choose my theme. Above all, the support team is helpful to its users. I have all my questions answered in no time. This is one of the exceptional software I have used so far. Surveys are now made more professional with MySurveyLab.

CONS: I am satisfied with MySurveyLab! It meets my expectation and does all the tedious work for me. Nothing to dislike about it.

What do you think about this review? Great Poor

A unique solution we’ve been waiting for

Read full review >
Michelle
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 19.08.2019 Company Size: 1-10 Employees Industry: N/A

PROS: I need a solution for generating bipolar scales. Not just a simple solution but the unique one that does it better than other solutions I used before, and I am thankful that I found MySurveyLab. It is easy to use and its Skip logic functionality can be navigated without any problem once you master it. The chat system is highly helpful and super-fast in giving responses.

CONS: For first-time users, it can be a bit hard to understand. But when you already master it, you will appreciate the uniqueness of how it works.

What do you think about this review? Great Poor

Nothing beats MySurveyLab

Read full review >
Tyrese
5/5

Overall impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 17.08.2019 Company Size: Industry: Automotive

PROS: The dashboard, metrics, and trends that come with MySurveyLab are the things that caught my attention. They are the best! I’ve tried and used several survey tools before, but MySurveyLab stood out when it comes to data presentation. Also, it enables me to generate reports so I can filter and manage them in my ways.

CONS: I find some setting and menu a bit complicated. I already take this to their attention, and they promised to simplify them.

What do you think about this review? Great Poor

A tool with analytical process support.

Read full review >
Jeanette
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.10.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: Being able to use multiple chanels in gathering answers and varying questions. It offers limitless survey numbers and reports in real-time. It collects and makes an analysis of responses for a wide range of projects. All these are being done in a single place.

CONS: The functionality it provides are all thumbs up in my book. There's nothing it lacks.

What do you think about this review? Great Poor

Perfect tool for manage customer satisfaction

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.07.2018 Company Size: 1-10 Employees Industry: Automotive

PROS: Flexibility. MySurveyLab allow you you to make customer satisfaction surveys, market research and hr360.

CONS: Actually there is no such thing.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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