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User review of SurveyLab

Perfect tool for manage customer satisfaction

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Flexibility. MySurveyLab allow you you to make customer satisfaction surveys, market research and hr360.

What aspects are problematic or could work better?

Actually there is no such thing.

What features/services would you like to see in future versions of this product?

Time reaction of respondents.

What specific problems in your company were solved by this product?

We know now how our customer satisfaction change in time, and can react immediately.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Automotive

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

both B2B & B2C

FEATURE DETAILS

Survey

Survey Creator & Editor
5
amazing
Bulk Emailing
4
very good
Responder Management
5
amazing
Customization
5
amazing
Distribution
4
very good
Branching Logic and Audience Segmentation
5
amazing
Formating
5
amazing
Data Import/Export
5
amazing
Expert Templates
5
amazing
Survey Logic
5
amazing
Polls & Forms
5
amazing
Multimedia
4
very good
Backup and Auto-Recovery
4
very good
Feedback Management
5
amazing
Labeling, Tagging, and Categorization
5
amazing
Question Morphing
5
amazing
Randomize & Copy-Paste Questions
5
amazing
Versioning & Testing
5
amazing
Drag-and-Drop
5
amazing
Expression Piping
5
amazing
Looping
5
amazing

Platform

Performance & Reliability
5
amazing
Reporting & Analytics
5
amazing
Customization
5
amazing
Mobile
4
very good
Support
5
amazing
API/Integrations
5
amazing
User, Role, and Access Management
5
amazing
Security
5
amazing
Multi-Language
5
amazing