What are the best aspects of this product?
Ease of use. Was able to use product effectively without opening up a manual. Duplication capabilities are much better than that of their primary competitor.
What aspects are problematic or could work better?
Better email alerts would be helpful. Currently there's no way to only receive notifications limited to backup errors. You need to set your jobs to send backup reports and then create your own email filters to only display jobs with errors.
What features/services would you like to see in future versions of this product?
Automated mechanisms to consolidate multiple backup storage targets
What specific problems in your company were solved by this product?
Legacy backup product suffered from frequent failures that took hours/days to recover from.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
What software did you use before?
Why did you decide to change it?
old software failed too often
Are you satisfied with the change?
How did your company implement this product?
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
What is the primary use of this product in your company?
How did using this product affect your business goals?
What was the cost of implementing this product?
only the purchase price. The implementation was done during employee's normal working hours
What is your total annual cost for using this product?
How long is your contract with the vendor?
Did you get any discount for this product? How much?
yes, not sure