Don’t Fall For It

What are the best aspects of this product?

The HRIS front end is good for onboarding and employee information management. And the Analytics tool is a major upgrade (because they implemented Looker's product instead of building something themselves). The native Namely reporting is really really bad - it cannot even sort dates correctly.

What aspects are problematic or could work better?

Benefits Administration and Payroll products are very bad. Be sure you ask to see these in detail when you're buying because they will mostly show you the glossy front end. The part your teams actually needs to work in is pretty terrible and very poorly tied together. We are constantly finding things that Namely needs to fix, and they usually don't fix it correctly the first time.

What features/services would you like to see in future versions of this product?

Better reporting for Payroll and Benefits

What specific problems in your company were solved by this product?

My People Ops team has gone to extraordinary efforts to fix a number of things. The service we receive and the quality of follow through is horrible. I would give Namely a 0 every day of the year, but this week's particular issue is that after a recent Open Enrollment period only about half of employee deductions were being made - despite TWO separate confirmations from my team with Namely that everything was setup. And that was AFTER Namely set the deductions up wrong in the first place. Two weeks ago we asked for some price relief for a set of employees that don't get payroll or benefits admin through Namely - and we were told no. It's just bad after bad after bad. The members of my team who use Namely are problem solvers, not complainers, and every single one cannot wait to get off of this platform.

Are you a current user of this product?

Yes