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User review of Namely

Namely takes money out for 401K, but never deposits it into the 401K account.

- by Joel Headley

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
2out of 5
mediocre
EASE OF USE
2out of 5
mediocre
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Namely allows employees to manage their information, but does so across multiple sites - e.g., namelypayroll - instead of a single web app, which is a strange experience. (You can't sign in directly to namelypayroll, but rather the link from namely.

What aspects are problematic or could work better?

They do 401K contributions poorly. The deposits aren't on time while withdrawals come out every paycheck, the deposits don't appear for months at a time.

What features/services would you like to see in future versions of this product?

Better single sign on experience, but money management - and they just need to get 401K deferrals right. There's no excuse here. They owe those that have missing deposits money, since there's no money for potential gains over time in the account.

Additionally, they don't have great org charts. Payroll doesn't include year to date summaries.

What specific problems in your company were solved by this product?

HR management, but the fact the money disappears is totally unacceptable, regardless of any other solution it providers.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Computer Software

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

in the cloud

How many people in your company actively use this product?

all employees

FEATURE DETAILS

HR Management

Benefits Management
3
ok
Custom Reporting
1
very poor
Custom Reporting
1
very poor
Custom User Roles
3
ok
Document Repository
1
very poor
Employee Database
2
mediocre
Employee Scheduling
2
mediocre
Employee Self-Service
3
ok
Onboarding & Offboarding
3
ok
Payroll Integration
1
very poor
Performance Appraisal
1
very poor
PTO Management
2
mediocre
Expense Management
1
very poor
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