A Great Customer Success Tool

What are the best aspects of this product?

This software helped our Customer Success team build a more valuable and deeper relationship with our clients by providing a plethora of tools and functionalities essential to the team’s nature of work. Among the functionalities that are really helpful include the ability to custom configure customers health score as well as to foresee the complexity of our client’s projects so we are able to guarantee that only the right resources are assigned.

What aspects are problematic or could work better?

There’s no native NPS functionality so we have no choice but to integrate and use a third party application. It would be nice if they would include this feature on the platform. The email workflows are also a bit weak in comparison to other platforms available in the market.

What specific problems in your company were solved by this product?

Before switching to Natero, we are spending too much time exploring different data sources to extract reports. We are also quite messy with spreadsheets everywhere. But now we have one software to manage every CS-related tasks and activities including communications, renewals, health scores and many more.

Are you a current user of this product?

Yes