Natero Review

Our score: 8.1 User satisfaction: 100%

What is Natero?

Natero is a platform designed to ensure customer success by incorporating predictive analytics with business best practices, along with back office systems (CRM, support and billing). The product offers to deliver the best of the automated world alongside the best of what human interventions and analysis can offer. Natero enables businesses to derive insights using information gathered from observed usage patterns and translate those into actions to be taken via back office offerings.

Natero is the only Customer Success platform to integrate machine learning for predicting behavior and big data analytics, resulting to more reliable, deeper, and high value customer insights. Natero excels by retrieving various types of data and implementing powerful algorithms to provides users with highly actionable customer insight and valuable metrics.

Another highlight of the product is its quoted pricing scheme, which makes the product an attractive option to many businesses and organizations. That means you only get billed for the features you use, thus saving you money and enabling you to fully maximize the product without going beyond your budget.

Overview of Natero Benefits

Natero is the first Customer Success Platform to advocate a truly data-driven approach to managing SaaS customers. These are the main benefits companies experience when using Natero:

Proactive customer success: Natero is the only customer success solution to combine machine learning technology to predict customer behavior with a powerful rule-based alerting system that monitors any customer segment for any action you specify.

Comprehensive overview of customer data: Access all of your important customer data on one screen so that you’re prepared to handle any issue or question that comes up. Natero captures everything you need to know about your customer, including detailed product usage down to the individual user, as well as CRM, billing, support, company specific KPIs, and more.

Improved user engagement: Natero is built for extreme scalability. You can drill down to identify who does what within your product, and leverage that data for charting, alerting, and outreach. Harness your valuable usage data to increase product adoption and drive user engagement.

Uncovered actionable insight: Analyze any segment of your client base, understand how customers use your product by industry or stage, view support tickets by tier and geography, or create custom financial charts. You can even compare segments, such as healthy and unhealthy accounts to learn why some customers succeed while others struggle.

Optimized onboarding success: Codify your onboarding processes so that you can provide consistent experiences and measure the results. Know when key milestones are missed so you can nurture your new customers back on the path to success.

Targeted customer communications: Use Natero to spot engagement opportunities or define rule- based lists to target customers that meet certain criteria. Create and send beautiful, engaging emails that are relevant and timely. Take advantage of up-to-date customer information to personalize your messages.

Monitoring of crucial business KPIs: Natero gives you full visibility into your key SaaS metrics. View trends for revenue and accounts, renewal and churn rates, average revenue per customer, expected lifetime value, and much more. The major areas of Powerful integrations: Customer Relationship Management, Support Help Desk, Solutions, Billing and Payment Systems, Product Usage Data, Net Promoter Score and Surveys, and Customer Interactions.

Overview of Natero Features

  • Customer Behavior Tracking
  • Set Milestones For Different Customer Types
  • View All Customer Data
  • Integration with CRMs, Billing, Support, and Other Systems
  • Customer Health Analysis

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Natero Position In Our Categories

Keeping in mind businesses have their own business demands, it is only practical that they avoid deciding on an all-encompassing, “perfect” business application. Having said that, it is hard to come across such a software product even among widely used software solutions.
The right thing to do is to write down the numerous significant factors that require inspection such as critical features, price plans, technical skill competence of the employees, business size, etc. Thereafter, you must follow through the research exhaustively. Browse through some Natero analyses and scrutinize each of the applications in your shortlist more closely. Such comprehensive product research can make sure you avoid unfit software solutions and subscribe to the one that meets all the tools you require business requires.

Position of Natero in our main categories:

TOP 200

Natero is one of the top 200 Business Intelligence Software products

TOP 200

Natero is one of the 200 CRM Software products

Natero is also listed in the following subcategories:

Each company has different needs and requires an application that can be customized for their size, kind of staff members and clients, and the specific industry they are in. For these reasons, no software can proffer perfect functionality out-of-the-box. When you look for a software system, first be sure what you require it for. Read some Natero Business Intelligence Software reviews and ask yourself do you need basic tools or do you need advanced functionality? Are there any industry-specific functionalities that you are looking for? Get the answers to these questions to aid your search. There are multiple aspects that you need to consider and these include your finances, particular business wants, your company size, integration requirements etc. Take your time, try out a few free trials, and finally choose the app that presents all that you need to improve your company effectiveness and productivity.

How Much Does Natero Cost?

Natero Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Natero pricing information is available only upon request.

User Satisfaction

Positive Social Media Mentions 40
Negative Social Media Mentions 0

We realize that when you make a decision to buy Business Intelligence Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Natero reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Natero. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.


Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based


Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Useful Natero Resources

Popular Natero Alternatives

Top Competitors To Natero By Price

Product name:
By quote
By quote

Trending Business Intelligence Software Reviews

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Natero Comparisons

What are Natero pricing details?

Natero Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Natero pricing information is available only upon request.

What integrations are available for Natero?

Natero integrates with the following business applications and systems:

  • Salesforce
  • Infusionsoft
  • HubSpot
  • Pipedrive
  • Capsule CRM
  • Freshdesk
  • Salesforce Desk
  • Zendesk
  • Help Scout
  • Reculry
  • Suora
  • Chargify
  • ChargeBee
  • Zoho
  • Braintree
  • Stripe
  • Segment
  • QuickBooks
  • Xero
  • Intercom
  • Delighted
  • AskNicely
  • Replicon
  • Mixpanel

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Reviewed By Jenny Chang
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