Brilliant software

What are the best aspects of this product?

Navvia offers great support. The tool's functionality is unlimited. I make use of this tool for creating Process Maturity Assessment as well as processing documents. There's no other tool like it in the market that does what I want in my job daily. Its ServiceNow-related process Documents are a huge win as we're heavily dependent on it. Having the ability to make custom-processed documents for our processes is a huge plus.

What aspects are problematic or could work better?

The one thing I hated with the tool is how users will have to go through a learning curve. Once you get a grip on the tool and you learn your way around it, it's a great thing. The tool's intuitiveness is great, but users may have a hard time keeping up with it. I'm happy with how we no longer need to have a long list of "hate" with the tool. The tool is constantly evolving to assist in the functions and aims of every organization.

What specific problems in your company were solved by this product?

This may very well be a long list. For the most part, I make use of the tool creating Maturity Assessments and document processsing. This is a big advantage for us since we now have an all-in-one tool for my processing needs. Since it now has docs related to ServiceNow, is a major upside for our organization. We depend highly on such tool.

Are you a current user of this product?

Yes