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User review of Navvia

It didn’t disappoint.

- by Terrell

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Everything required for process documentation is made available in Navvia. There aren't any purchase levels consisting or excluding specific functionality. Even with the components there, you have the option to go big or small with data. It's a plus having ServiceNow accelerators since we're currently a ServiceNow shop. Onboarding training appears to be thorough.

What aspects are problematic or could work better?

I was hoping they'd have some kind of an Undo button! Even with its thorough onboarding training, there's still plenty to learn. It may appear intimidating at first, but once you get around it, it's like having other tools that you'd frequently use.

What specific problems in your company were solved by this product?

There are so many issues companies are facing today. These include lack/incomplete documentation, process alignment all over the organization, and gathering/monitoring data for consistent service enhancement. But this tool resolved them in so many ways. It accomplished things we didn't think of in the first place. It created complete and detailed documentation for processes to better comprehend on they're integrated.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Higher Education

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.

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