Managing cases has become very simple

What are the best aspects of this product?

It is efficient and easy to search any necessary info in Needles, especially that it allows you to personalize case classifications. It also lets you generate reports in CSV or excel formats, which is perfect for distributing reports through a series of emails.

What aspects are problematic or could work better?

It is important to purchase the right license deal of Needles according to your needs. The problem is when you eventually need to handle more people than what your license allows. This pushes you to set aside a person or a few.

What specific problems in your company were solved by this product?

Needles is great for drastically decreasing the bulk of physical files that we need to manage. We only need to think about essential physical documents today, such as contracts with signatures. Also, it comes with a useful checklist wherein you can tick the boxes of completed tasks. In addition, Needles lets us apply the statute of limitations (SOL), then specify what tasks should be completed for a case on or before a given deadline.

Are you a current user of this product?

No