A social listening platform with great strengths.

What are the best aspects of this product?

Being able to make use of current industry themes and creating your own in driving comparisons has been most helpful. What makes the tool standout is how it can let you make your own dashboard with relevant views found to your listening objective.

What aspects are problematic or could work better?

It'd be great to be able to click on specific peaks and lows to observe conversations without going through filter edits on a certain day. While there are thresholds related with accounts, it's normal in utilizing a conversation sample. Sometimes 10% view isn't enough for a sample in landing such gems that you can respond to or acquiring a complete picture of the conversation made. It'd be nice if a step can be seen between the Decahose and Firehose sample.

What specific problems in your company were solved by this product?

Aside from volume and sentiment, NetBase can help us seek how social users interact. That would be in terms of topics, brands, and themes. This lets create content in an authentic manner. And it makes things relevant too.

Are you a current user of this product?

Yes