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User review of NetBase

Once you learn how to work with it you will experience great results

- by Earl

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

NetBase allows me to have a holistic view of the conversation. To uncover valuable insights you have to run various keyword sets, to remove things that are skewing so you can get the final product that if you know how to use it, it can be quite insightful.

What aspects are problematic or could work better?

In order to get full picture you need to supplement other tools, and this is because it doesn’t pull in all of the Likedln, Facebook or other sources. Additionally, I don’t like that the most used terms and hashtags are so obvious. I don’t like this because when I pull a Healthcare analytics and data there are lot of hashtags and terms #health etc. Also, in my opinion the sentiment metrics is only small percentage of the total mentions or posts that are not valuable.

What specific problems in your company were solved by this product?

It helps us to find topics of conversations so we can create contents, join existing conversations and draw some insights and recommendations, directly from data.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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