One of the best solutions for social listening

What are the best aspects of this product?

NetBase has been by far one of the most intuitive and best solutions for social listening. We are able to quickly build queries in Boolean or assisted format and quickly dive into conversation insights. The customer service is also very amazing in helping us out.

What aspects are problematic or could work better?

This tool is great to find audience and conversation insights, but it needs a little more work on the measurement and analytics side. Nonetheless, I have truly enjoyed using this tool.

What specific problems in your company were solved by this product?

It has helped us understand who is talking about our products and services. Through it, we also get to map that audience and their conversations online. This tool quickly allows you to derive insights and dig deeper when there's an interesting nugget of information.

Are you a current user of this product?

Yes