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User review of NetHunt CRM

Great CRM for getting your database organized

- by Nina Pavliuk

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

This CRM is already built-in Gmail and it took a few seconds to synchronize my Gmail with it. The onboarding period was quick and simple. Now I have all my clients' data featured in front of every email. I like its customized dashboards, pipelines, scheduled follow-ups, and bulk mailouts.

What aspects are problematic or could work better?

I'd say that automation could probably be on a higher level, but I know that NetHunt team already works on this.

What features/services would you like to see in future versions of this product?

Email performance tracking (open rates, click rates, etc)

What specific problems in your company were solved by this product?

We finally got our massive client's database organized. Now our sales and marketing teams better manage
relations with customers. Sales increased by 12% for the first month, and I believe this happened because now we don't lose potential leads and don't forget about follow-ups.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Media Production

USAGE & IMPLEMENTATION

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It allows us to store and organize information about our customers in a more efficient way
  • It allows us to solve our customers problems faster and in a more efficient way
  • It allows us to synchronize customer data between departments and teams
  • It allows us to automate out sales and marketing related processes
  • It offers us detailed analytics that lets us plan our future strategies more efficiently

PRICING & COSTS

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

no

FEATURE DETAILS

Sales & Marketing Automation

Sales Opportunity Management
4
very good
Customer Management
5
amazing
Task Management
4
very good
Contract Management
4
very good
Pricing Management
5
amazing
Email Marketing
4
very good
Order Management
4
very good

Analytics

Reports
4
very good
ROI Analytics
4
very good

Integrations

Calendar & Contacts Sync
5
amazing
Export & Import of Data
5
amazing
Available Integrations
5
amazing

Customer Service

Call Center Tools
5
amazing
Issue Tracking
5
amazing
Support Portal
5
amazing
Knowledge Base Management
5
amazing

General Features

Collaboration Features
4
very good
Dashboard
5
amazing
Overall Performance
4
very good
Access & Role Management
4
very good
Customization
5
amazing
File Management
4
very good
Language Support
4
very good
Security
4
very good