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User review of NetSuite CRM

A great system that does it all.

- by Marcella

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

After giving other POS, ECM and CRM software a go, I'm starting to miss NetSuite's all-in-one functionality. That's what so good about this system. It makes things a little easier for you. Rather bolting for a third party software and getting it work, NetSuite has everything in one package.

What aspects are problematic or could work better?

I have no clue about the pricing details. But I've heard it's quite expensive. The other downside it has is that while it's a good thing to gain remote access online, it does run into issues from time to time. By then, we'd already be sitting ducks. We've made use of their live-to-web functionality. And that was a bad thing to do as it caused our site to run super slow for our customers.

What specific problems in your company were solved by this product?

It did resolve our business issues in some way. With it, we could automate intricate business processes. That gave us the ability to streamline our workflows.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Music

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.