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User review of NetSuite CRM

A system that’s extensive yet flexible to use.

- by Paul

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

NetSuite CRM contains a number of pre-installed features. It's capable of handing just about any business model. It can do extensive tracking regardless if it's a message, event, or a call. It's really flexible if it so happens you want something of your preference. NetSuite CRM can be customized in a number of ways.

What aspects are problematic or could work better?

Its UI appears to be unintuitive initially. It'll take a bit of time to get used to everything. That begins the screen flow and working around the interface.

What specific problems in your company were solved by this product?

We keep track of customer experiences from the outside. We also track tasks, messages, and events. Mix this with our accounting, inventory control, day-to-day operations, it gave us a secure integration across the company.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Food Production

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.