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User review of NetSuite CRM

A user of NetSuite CRM.

- by Pablo

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

NetSuite is an incredible CRM software . It's a good thing to have customer rercords, licenses, financial data, and campaign data in a single tool. It's capable of reporting all of them together. NetSuite is robust when it comes to reporting. It has the capacity to combine and match record tables to gain a complete perspective of business what's working and what isn't.

What aspects are problematic or could work better?

Its UI isn't as attractive compared to its competitors. The same goes for speed. In addition, getting too muxh data in a single place makes it hard for power users. It's difficult for them to jump right in and begin using the tool.

What specific problems in your company were solved by this product?

Making use of reporting to resolve business issues as well as having well-informed decisions. We've been using NetSuite in tracking individuals utilizing our products. It also helped us figur out the bookings and pipeline trends, how my team has impacted the pipeline, and marketing campaign performance. In addition, we're creating great integrations with NetSuite to append, report, route, and import leads. It also helped us assign specific territories.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Internet

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.