Everything rolled into one.

What are the best aspects of this product?

As we start moving to a completely different system, I'm beginning to understand the convenience of running just about everything in a single system. This includes reporting, support, retainment, sales, and fulfillment. We can customize our system well so our needs are met. Saved searches contain lots of worthwhile functionality that lets you create certain reports and sharing them through different means.

What aspects are problematic or could work better?

Two yet completely different reporting methods are available: reports and saved searches. Each has their own set of advantages, capabilities, and data accessibility. I'd often see myself fiddling with building reports via both options just to find out which process would let me gather data in the required format. I'd like it if they combine both to form some kind of an ultra report builder. When both are put together, they would make a really great reporting system.

What specific problems in your company were solved by this product?

We've been able to join systems and have data housed in a single convenient location. This helped us serve our customers better. It also made things easier since all of them are connected in some way. The sad part is, we've moved on to disparate sytems as a result of a recent acquisition. This made me sad.

Are you a current user of this product?

Yes