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User review of NetSuite ERP

Wish I Went Elsewhere – Maybe they will reply to an email now

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
1out of 5
very poor
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Honestly wish I had never gone with them. Service is awful and the amount of false truths that have been told from sales, through to production in relation to quality of product, service, what can be done and what can't.

What aspects are problematic or could work better?

So many it's hard to list them all.

1. Not Very user friendly
2. customer service is poor, emails not replied to, false information given and misleading information. Additionally,
3. Training videos - Disengaging, poorly constructed and miss key information. They only give you from the day you sign up 3 months worth of access, by the way it has taken 10 months to et installed thus leaving your team with training unless you pay of course.

What features/services would you like to see in future versions of this product?

An easy way to cancel would be nice.

What specific problems in your company were solved by this product?

it has caused more than it has solved so far

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

Trial/Demo only

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

FEATURE DETAILS

No information provided by the reviewer.

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