MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

New Relic Review

New Relic
Our score: 8.9 User satisfaction: 96%

What is New Relic?

New Relic is a software analytics platform that helps businesses analyze and derive vital and relevant information from  billions of metrics across millions of apps and help turn these data into modern software. Deployed by startups, medium-sized enterprises, and giant corporations alike, New Relic boasts of tools, features, and support that help businesses build business software that is faster, better, and high performing.

Overview of New Relic Benefits

New Relic gathers, stores, and analyze data and turn them into insights that help businesses develop more useful and better software for their business. Here are some of the core advantages New Relic brings to the table:

  • Software developers can focus on writing new codes than spend significant time troubleshooting them.
  • Top management can easily come to very intelligent business software decision.
  • Mobile application monitoring tool aid teams in creating high-performance, stable mobile applications.
  • Improve browser-side performance and attain powerful performance insights.

Overview of New Relic Features

  • Cloud Migration
  • Application Development
  • Production Monitoring
  • Real-Time Analytics
  • Mobile Application Management

New Relic Position In Our Categories

Since companies have their own business needs, it is only sensible they steer clear of selecting a one-size-fits-all, ”best” system. Be that as it may, it is futile to chance on such an app even among well-known software products. The practicable step to do is to jot down the varied critical factors which merit scrutiny like crucial features, packages, technical skill aptitude of staff, business size, etc. After which, you should perform the research comprehensively. Go over these New Relic evaluations and look into each of the software systems in your shortlist more closely. Such comprehensive product investigation guarantees you weed out poorly fit software products and buy the one which includes all the aspects your business requires in growing the business.

Position of New Relic in our main categories:

TOP 10

New Relic is one of the top 10 Application Performance Monitoring Software products

TOP 50

New Relic is one of the 50 IT Management Software products

If you are considering New Relic it may also be a good idea to analyze other subcategories of IT Management Software listed in our database of B2B software reviews.

Each enterprise has different wants and needs a software that can be personalized for their size, kind of employees and buyers, and the particular industry they are in. For these reasons, no system can provide perfect functionality out-of-the-box. When you try to find a software app, first be sure what you need it for. Read some New Relic IT Management Software reviews and ask yourself do you desire basic features or do you require advanced functionality? Are there any industry-specific tools that you are seeking? Obtain the answers to these questions to help your search. There are plenty of factors that you need to reflect on and these include your finances, particular business wants, your organization size, integration requirements etc. Take your time, use a few free trials, and finally zero in on the platform that offers all that you want to enhance your company efficiency and productivity.

How Much Does New Relic Cost?

New Relic Pricing Plans:

Free Trial

Cloud-based

By quote

Essentials

$75/month

Pro

$149/month

New Relic is available in flexible pricing options for two types of deployment. A 14-day free trial is also available to test out the features and full functionality of the Pro plan. For the plans, here are the details:

Cloud-based

The price is based on the size of your instance, the number of instances, and the total running time of the instance among AWS, Google, Microsoft, and Rackspace. New Relic has a calculator available on their website for an estimate.

Self-hosted

  • Essentials – $75/month billed annually
  • Pro – starts at $149/month billed annually

User Satisfaction

Positive Social Media Mentions 124
Negative Social Media Mentions 5

We realize that when you make a decision to buy IT Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and New Relic reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with New Relic. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular New Relic Alternatives

Top Competitors To New Relic By Price

Product name:
Price:
by quote

Trending IT Management Software Reviews

Product name:
Score:
Satisfaction:
8.5
99%
8.0
98%

New Relic Comparisons

New Relic user reviews

New Relic is the shortcut to a better website

Read full review >
Fred
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2019 Company Size: 1-10 Employees Industry: Information Services

Amazing product!

Read full review >
Stu
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.09.2019 Company Size: 11-50 Employees Industry: International Affairs

The tool that will change the web application game

Read full review >
Marcella
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2019 Company Size: 11-50 Employees Industry: Information technologies

The imperative tool for modern software developers

Read full review >
Alonza
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.09.2018 Company Size: More than 100 Employees Industry: Financial Services

It will solve the problems you didn’t even know you had

Read full review >
Clyde
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2018 Company Size: More than 100 Employees Industry: Information technology

What are New Relic pricing details?

New Relic Pricing Plans:

Free Trial

Cloud-based

By quote

Essentials

$75/month

Pro

$149/month

New Relic is available in flexible pricing options for two types of deployment. A 14-day free trial is also available to test out the features and full functionality of the Pro plan. For the plans, here are the details:

Cloud-based

The price is based on the size of your instance, the number of instances, and the total running time of the instance among AWS, Google, Microsoft, and Rackspace. New Relic has a calculator available on their website for an estimate.

Self-hosted

  • Essentials – $75/month billed annually
  • Pro – starts at $149/month billed annually

What integrations are available for New Relic?

New Relic integrates with the following business systems and applications:

  • Slack
  • Pivotal Tracker
  • PARIM
  • Klipfolio
  • JIRA Software
  • PagerDuty
  • DucksBoard
  • Datadog
  • Boundary
  • Bitium
  • Atlassian Integration Connectors

New Relic average rating:

Average score
4.9/5 (9 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Alonza

PROS: If this is your first encounter with New Relic, forget about me and ‘run’ to their website! You might be missing on the most innovative tool for active analysis and software development. I’ve honestly never worked with something so perfect and I believe it is an investment for the future of every company. One of the things New Relic des for you is to log every app error with detailed explanation (the headers, the timing, the request parameter, or even the response), and you’ll have all data in one place. Instead of recapturing two years of previous work to detect where you went wrong, install it, and you’ll have all data on types, dates, duration and responses on errors right in front of you. New Relic will even calculate the frequency of errors, and will suggest solutions. I thought this was impossible before. It’s not all about errors, though. New Relic pays attention to the quality of your performance, measuring response time and coming up with accomplishment rates. It is the profiling tool of the future, with insight in every method, and with a great comparison capability. It will help you determine the best method for each request, and will detect any implementation issue neglected during your submission. It will send you email alerts whenever the app crashes, or it detects some type of unusual behavior. Let me tell you that no configuration threshold can beat that. The icing is the configuration: perfect, perfect, perfect!

CONS: That sounded like a fairytale, didn’t it? Unluckily, for some, the fairytale doesn’t have a happy ending. On-budget firms may find it appropriate to sacrifice quality for price. I understand it; the price is not modest after all. Still, if you tried it and you liked how the thing went, or better yet if it deployed your app on Heroku, call the support team and negotiate the price. It can be painful to buy it on your own.

Reviewed 1 year ago

Read full review >

The least favorable review

Marcella

PROS: I’m not very sure that words can explain the importance and value New Relic added to our working process, and the dev team standing behind it. Halfway from launching our application to monitoring servers, we discovered that there is a way to observe how the app works, to measure response time and to obtain tangible data related to errors. In fact, we optimized both slow and frequent tasks with this built in monitoring tool. We detected background tasks and profiled individual endpoints, but the best part of it is that we got notified every time behavior went out of the usual. Another feature that can help you decide is a responsive timeline for past events, one that could include even deployments and downtime rates.

CONS: You’d have to do meaningful savings before you purchase a larger deployment, because it costs a lot. It can also confuse you at the beginning, because there are many original features that were unfamiliar to the web dev world before. But that’s just a matter of time.

Reviewed 6 months ago

Read full review >

More reviews from 9 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

New Relic is the shortcut to a better website

Read full review >
Fred
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.09.2019 Company Size: 1-10 Employees Industry: Information Services

PROS: We were on the long run looking for a tool which can really improve the performance of our websites. We left this problem in the past with New Relic, and we have great servers to prove that it is actually working. I’ve honestly never used a better tool for the purpose! Our company is an admirer of their detail accuracy, knowing as much as the timeline of a triggered webpage (we know exactly how much it takes for data to be presented to users, and we can interpret every delay accurately). The ultimate result is full exposure of dysfunctional codes and queries, and you won’t be sitting on the fence too long before asking a dev team to deal with it. I must say I’d be lost without these New Relic’s reports. Obviously, code optimization doesn’t carry the can for every webpage’s malicious performance, but in case it does we know it. That’s why we rely on New Relic so badly: the review features are the best they can get. It really helps. It just does!

CONS: I was thinking about this, but nothing crossed my mind. I think all features work well. Maybe they should be more innovative in terms of availability, a mobile app or a Mac version, per se. The tool is so good that I think everyone should be able to track performance with it, wherever they are. I would really like those versions for myself.

What do you think about this review? Great Poor

Amazing product!

Read full review >
Stu
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 18.09.2019 Company Size: 11-50 Employees Industry: International Affairs

PROS: I’ve never seen better reporting features, the tool is great and that’s a fact. I detects any type of misbehavior (mostly hooks and modules in our case), and it integrates perfectly with Drupal (our monitoring CMS). It can also help you to analyze front end performance, and be on dot whit the particular action you’re monitoring.

CONS: An overall view is on the table, but I don’t really think the product can help you with specific problems. In fact, it can take ages before you discover what is actually wrong. Let me explain this more closely: The tool will detect a problem, but you would have to get inside your logs to see what the jazz is all about. I wish they would SFTP into your system, and enable us to access the logs immediately.

What do you think about this review? Great Poor

The tool that will change the web application game

Read full review >
Marcella
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2019 Company Size: 11-50 Employees Industry: Information technologies

PROS: I’m not very sure that words can explain the importance and value New Relic added to our working process, and the dev team standing behind it. Halfway from launching our application to monitoring servers, we discovered that there is a way to observe how the app works, to measure response time and to obtain tangible data related to errors. In fact, we optimized both slow and frequent tasks with this built in monitoring tool. We detected background tasks and profiled individual endpoints, but the best part of it is that we got notified every time behavior went out of the usual. Another feature that can help you decide is a responsive timeline for past events, one that could include even deployments and downtime rates.

CONS: You’d have to do meaningful savings before you purchase a larger deployment, because it costs a lot. It can also confuse you at the beginning, because there are many original features that were unfamiliar to the web dev world before. But that’s just a matter of time.

What do you think about this review? Great Poor

The imperative tool for modern software developers

Read full review >
Alonza
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.09.2018 Company Size: More than 100 Employees Industry: Financial Services

PROS: If this is your first encounter with New Relic, forget about me and ‘run’ to their website! You might be missing on the most innovative tool for active analysis and software development. I’ve honestly never worked with something so perfect and I believe it is an investment for the future of every company. One of the things New Relic des for you is to log every app error with detailed explanation (the headers, the timing, the request parameter, or even the response), and you’ll have all data in one place. Instead of recapturing two years of previous work to detect where you went wrong, install it, and you’ll have all data on types, dates, duration and responses on errors right in front of you. New Relic will even calculate the frequency of errors, and will suggest solutions. I thought this was impossible before. It’s not all about errors, though. New Relic pays attention to the quality of your performance, measuring response time and coming up with accomplishment rates. It is the profiling tool of the future, with insight in every method, and with a great comparison capability. It will help you determine the best method for each request, and will detect any implementation issue neglected during your submission. It will send you email alerts whenever the app crashes, or it detects some type of unusual behavior. Let me tell you that no configuration threshold can beat that. The icing is the configuration: perfect, perfect, perfect!

CONS: That sounded like a fairytale, didn’t it? Unluckily, for some, the fairytale doesn’t have a happy ending. On-budget firms may find it appropriate to sacrifice quality for price. I understand it; the price is not modest after all. Still, if you tried it and you liked how the thing went, or better yet if it deployed your app on Heroku, call the support team and negotiate the price. It can be painful to buy it on your own.

What do you think about this review? Great Poor

It will solve the problems you didn’t even know you had

Read full review >
Clyde
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.09.2018 Company Size: More than 100 Employees Industry: Information technology

PROS: New Relic is the service of the future! They are the school example on how to analyze web apps (sql executions, javascripts, etc), how to stay in control of performance, how to detect mistakes before users notice them, and how to make your websites/apps visually appealing. We are so lucky to have New Relic to help us monitor our work, and at the same time surprised by its simplicity and easy installation.

CONS: Good things cost, and New Relic makes that quite obvious. I wouldn’t complain much about it, but I would warn you that php installations are not as laid on the line as one would expect. Nothing else to say here.

What do you think about this review? Great Poor

The future of insight and JVM Monitoring

Read full review >
Kara
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.08.2018 Company Size: 11-50 Employees Industry: Computer Software

PROS: I like it because it is the most uncomplicated and easy software I ever had to install. All you have to do Is to insert your data (I attached my agent directory to the server), and the tool will do the JVM for you. Detailed insight is available with a single click. You can move easily through hierarchical databases, for instance stack traces or Java calls. Besides, the UI is as clean as it can possibly be, and it doesn’t require specific training to perform basic operations.

CONS: One has to install it on each server separately, and it affects the speed of the overall performance. Sometimes, it fails to recognize calls automatically (data stores, SQS in my case), and I think you can find better software to do this for you.

What do you think about this review? Great Poor

Full supervision on the servers, timely notification of success and failure

Read full review >
Naomi
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.01.2018 Company Size: 11-50 Employees Industry: N/A

PROS: It doesn’t just ‘monitor’ different aspects of our work, but it also connects them in a comprehensive union. I was pleased to discover that response time can be divided in backend layers (the ‘python, redis, postgres’ network), while quality remains intact.

CONS: I was sold on the amazing trial version, it had all of the necessary features and it performed quite well. The painful moment arrived when I had to pay for a first-level package, the IMHO was very expensive. I don’t fancy the upgrading prices either.

What do you think about this review? Great Poor

A tool for metric reporting with admirable performance

Read full review >
Cody
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: My favorite parts are the monthly reports on performance, enabling me to supervise the entire workflow of our web development without being directly involved in it. I find he metrics to be accurate and comprehensive, meaning that I can divide them into smaller chunks which are much easier to work with. Overall, very easy and understandable.

CONS: I don’t feel competent to answer this question, since I haven’t used any comparable product in the past. The only thing I can say is that the software met my expectations, I am not thinking of changing it any time soon.

What do you think about this review? Great Poor

Great and easy monitoring, a free version is available

Read full review >
Kenny
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 31.12.2017 Company Size: More than 100 Employees Industry: Information technology

PROS: I like that it didn’t take me days to set it up, and even if I was suspicious at the beginning, I received a feature-packed monitoring system. Performance is outstanding so far, having in mind that we’re only using a free plan to keep an eye on our service. Imagine what an upper plan could do!

CONS: Premium must be amazing, but I’m sure it costs an arm and a leg. However, I don’t think this will be an issue for smaller companies; they will be just fine with the free one.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Jenny Chang
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.