Easy to use tool for ticket management

What are the best aspects of this product?

ngDesk makes it really easy to organize all requests we receive from our in-house team to outside customers. Our team receives hundreds of tickets in a week. Since we receive so many tickets, the best features ngDesk has to counter this are Triggers, Automations and Macros. With Triggers, our employees are able to automate activities to happen based on certain criteria.

What aspects are problematic or could work better?

I think all of the options are working fine and they provide very active support when required.

What features/services would you like to see in future versions of this product?

I have all the features that is required for me.

What specific problems in your company were solved by this product?

Ticket management.

Are you a current user of this product?

No