MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES
Share
Tweet
Share

ngDesk Review

ngDesk
Our score: 8.0 User satisfaction: N/A

What is ngDesk?

ngDesk is a cloud-based integrated customer service platform that combines ticket management, mobile support, and help desk reporting into a single unified package. It is also a free platform regardless of how many agents use it for their customer service-related tasks, an ideal customer service solution for enterprises and organizations that look for a powerful customer service software without the heavy price tag.

With ngDesk, users are able to manage all their customer queries, service requests, and more with just a single help desk solution. It simplifies and streamlines the management of tickets, recognizes and address incidents, and provides users with real-time metrics to see how their customer support is performing.

Overview of ngDesk Benefits

ngDesk delivers a rich set of help desk features in a single package FOR FREE, making it a perfect customer service desk solution for expanding companies and organizations that do not have similar budgets as large corporations. It is completely free for unlimited users and integrates all core capabilities and tools of all the best help desk systems, including monitors, tags, and triggers.

ngDesk provides unlimited 1-on-1 customer support, made more effective with its free screen share sessions with a ngDesk professional.These sessions are meant to walk new users through via a grand tour of the system. Aside from helping users get their questions answers, having a pro ngDesk agent giving them a rundown of the software provides users the opportunity to recommend or requests for tweaks and suggest other features that they find useful.

Aside from enhancing and leveling their customer service up into a next-generation platform, a company can benefit from ngDesk in many ways. ngDesk functions as a perfect alternative to traditional systems built on old practices and standards. ngDesk offers numerous notification methods, AI-integration, a greater organization of tickets, the creation of teams, and a shared inbox so no one is left out of the loop.

Overview of ngDesk Features

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

What Problems Will ngDesk Solve?

1. ngDesk was built to combine notifications and ticketing as having two separate systems proved expensive and inefficient. By integrating tickets and notifications for unlimited users, ngDesk helps companies save thousands of dollars and won’t have to deal with larger bills as their company grows.

2. ngDesk has an extremely powerful ngDesk Analytics that enables for custom reports of every data point possible in ngDesk, meaning businesses can check and verify every area of their operations for weaknesses and strengths to make informed decisions on how and where to improve.

3. Automation—with escalations, monitors, triggers, and tags—cuts out the small but necessary manual processes like contacting the most qualified person to answer a ticket or constantly manning the help desk to ensure no ticket is forgotten. Instead, ngDesk takes care of all of these necessary annoyances so agents can work on more important things like resolving customer support requests.

ngDesk Position In Our Categories

Knowing that companies have special business-related needs, it is sensible they avoid buying a one-size-fits-all, ”best” business program. Having said that, it is troublesome to pinpoint such an app even among branded software systems. The better step to do is to note down the numerous significant factors that merit examination such as critical features, plans, technical skill competence of staff, company size, etc. The second step is, you must perform the research through and through. Go over these ngDesk analyses and explore the other software systems in your shortlist more closely. Such all-encompassing research guarantees you steer clear of unfit software products and choose the one which includes all the benefits you require company requires.

Position of ngDesk in our main categories:

TOP 200

ngDesk is one of the top 200 CRM Software products

ngDesk is also listed in the following subcategories:

It's crucial to realize that hardly any software in the Customer Service Software category is going to be a perfect solution able to meet all the needs of different business types, sizes and industries. It may be a good idea to read a few ngDesk Customer Service Software reviews first as specific services can dominate only in a really narrow set of applications or be designed with a really specific industry in mind. Others may work with an intention of being simple and intuitive and as a result lack complex functions welcomed by more experienced users. There are also apps that cater to a broad group of users and give you a rich feature toolbox, but that in most cases comes at a more expensive cost of such a software. Ensure you're aware of your needs so that you choose a solution that has specifically the functionalities you look for.

How Much Does ngDesk Cost?

ngDesk Pricing Plans:

Free Trial

ngDesk

Free

ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ngDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ngDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free

Customer Types

  • Small Business
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular ngDesk Alternatives

Top Competitors To ngDesk By Price

Product name:
Price:
By quote

Trending Customer Service Software Reviews

Product name:
Score:
Satisfaction:
7.4
N/A
8.0
96%
8.0
N/A

ngDesk Comparisons

ngDesk user reviews

The software does not work.

Read full review >
Joaquin Ramirez
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 25.05.2020 Company Size: N/A Industry: N/A

What are ngDesk pricing details?

ngDesk Pricing Plans:

Free Trial

ngDesk

Free

ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

What integrations are available for ngDesk?

ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:

  • Twitter
  • Facebook

ngDesk average rating:

Average score
1/5 (1 user reviews)
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Joaquin Ramirez

PROS: It is an easy application to understand. It has great potential but many flaws.

CONS: The app crashes too often leaving everyone without access. The support stops giving answers because they do not know how to solve the problems. Users are constantly broken and cannot login again. Lots of functionality issues.

Reviewed 2 weeks ago

Read full review >

The least favorable review

Joaquin Ramirez

PROS: It is an easy application to understand. It has great potential but many flaws.

CONS: The app crashes too often leaving everyone without access. The support stops giving answers because they do not know how to solve the problems. Users are constantly broken and cannot login again. Lots of functionality issues.

Reviewed 2 weeks ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

The software does not work.

Read full review >
Joaquin Ramirez
1/5

Overall impression

1/5

Customer Support

1/5

Value for Money

1/5

Ease of Use

Published on: 25.05.2020 Company Size: N/A Industry: N/A

PROS: It is an easy application to understand. It has great potential but many flaws.

CONS: The app crashes too often leaving everyone without access. The support stops giving answers because they do not know how to solve the problems. Users are constantly broken and cannot login again. Lots of functionality issues.

What do you think about this review? Great Poor
women man women man man women

Join a community of 7,369 SaaS experts

Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.

Sign in with LinkedIn Why we require LinkedIn?
  • Show the community that you're an actual user.
  • We will only show your name and profile image in your review.
  • You can still post your review anonymously.

OR

Sign in with company email

Sign in with company email

Reviewed By Nestor Gilbert
Page last modified
Did you find this review useful?
Yes No

Thank you for your feedback

How can we make this page better?

Unsure about this software?
FIND ALTERNATIVES
TOP

Why is FinancesOnline free? Why is FinancesOnline free?

FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.