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ngDesk REVIEW

Customer Service Software

No user reviews
USER SATISFACTION N/A
OUR SCORE 8.0

What is ngDesk?

ngDesk is a cloud-based integrated customer service platform that combines ticket management, mobile support, and help desk reporting into a single unified package. It is also a free platform regardless of how many agents use it for their customer service-related tasks, an ideal customer service solution for enterprises and organizations that look for a powerful customer service software without the heavy price tag.

With ngDesk, users are able to manage all their customer queries, service requests, and more with just a single help desk solution. It simplifies and streamlines the management of tickets, recognizes and address incidents, and provides users with real-time metrics to see how their customer support is performing.

Overview of ngDesk Benefits

ngDesk delivers a rich set of help desk features in a single package FOR FREE, making it a perfect customer service desk solution for expanding companies and organizations that do not have similar budgets as large corporations. It is completely free for unlimited users and integrates all core capabilities and tools of all the best help desk systems, including monitors, tags, and triggers.

ngDesk provides unlimited 1-on-1 customer support, made more effective with its free screen share sessions with a ngDesk professional.These sessions are meant to walk new users through via a grand tour of the system. Aside from helping users get their questions answers, having a pro ngDesk agent giving them a rundown of the software provides users the opportunity to recommend or requests for tweaks and suggest other features that they find useful.

Aside from enhancing and leveling their customer service up into a next-generation platform, a company can benefit from ngDesk in many ways. ngDesk functions as a perfect alternative to traditional systems built on old practices and standards. ngDesk offers numerous notification methods, AI-integration, a greater organization of tickets, the creation of teams, and a shared inbox so no one is left out of the loop.

Overview of ngDesk Features

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

What Problems Will ngDesk Solve?

1. ngDesk was built to combine notifications and ticketing as having two separate systems proved expensive and inefficient. By integrating tickets and notifications for unlimited users, ngDesk helps companies save thousands of dollars and won’t have to deal with larger bills as their company grows.

2. ngDesk has an extremely powerful ngDesk Analytics that enables for custom reports of every data point possible in ngDesk, meaning businesses can check and verify every area of their operations for weaknesses and strengths to make informed decisions on how and where to improve.

3. Automation—with escalations, monitors, triggers, and tags—cuts out the small but necessary manual processes like contacting the most qualified person to answer a ticket or constantly manning the help desk to ensure no ticket is forgotten. Instead, ngDesk takes care of all of these necessary annoyances so agents can work on more important things like resolving customer support requests.

Awards & Quality Certificates

ngDesk Position In Our Categories

Position of ngDesk in our main categories:

500

ngDesk is one of the top 500 CRM Software products

500

ngDesk is one of the 500
CRM Software products


ngDesk is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#25
Category:Position:
Customer Service Software#25

Since each company has specific business needs, it is advisable for them to abstain from looking for a one-size-fits-all faultless software application. Needless to say, it would be pointless to try to find such a system even among market-leading software solutions. The intelligent thing to do would be to list the various essential factors that need consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some ngDesk reviews and check out each of the other systems in your shortlist in detail. Such comprehensive research can make sure you discard ill-fitting applications and select the system that offers all the elements you require for business success.

How Much Does ngDesk Cost?

ngDesk Pricing Plans:

ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

User Satisfaction

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ngDesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ngDesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

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NEGATIVE SOCIAL MENTIONS

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Free
Customer Types
  • Small Business
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are ngDesk pricing details?

ngDesk Pricing Plans:

ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:

  • IBM’s Watson Tone Analyzer
  • Live Performance Metrics
  • Multichannel Support
  • On-Call Schedules
  • Ticket Management
  • Auto-Escalation
  • Monitors
  • Notifications
  • Triggers
  • SLAs
  • Team Inbox
  • Workflows
  • Custom Forms

What integrations are available for ngDesk?

ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:

  • Twitter
  • Facebook

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