ngDesk Review
What is ngDesk?
ngDesk is a cloud-based integrated customer service platform that combines ticket management, mobile support, and help desk reporting into a single unified package. It is also a free platform regardless of how many agents use it for their customer service-related tasks, an ideal customer service solution for enterprises and organizations that look for a powerful customer service software without the heavy price tag.
With ngDesk, users are able to manage all their customer queries, service requests, and more with just a single help desk solution. It simplifies and streamlines the management of tickets, recognizes and address incidents, and provides users with real-time metrics to see how their customer support is performing.
Show MoreOverview of ngDesk Benefits
ngDesk delivers a rich set of help desk features in a single package FOR FREE, making it a perfect customer service desk solution for expanding companies and organizations that do not have similar budgets as large corporations. It is completely free for unlimited users and integrates all core capabilities and tools of all the best help desk systems, including monitors, tags, and triggers.
ngDesk provides unlimited 1-on-1 customer support, made more effective with its free screen share sessions with a ngDesk professional.These sessions are meant to walk new users through via a grand tour of the system. Aside from helping users get their questions answers, having a pro ngDesk agent giving them a rundown of the software provides users the opportunity to recommend or requests for tweaks and suggest other features that they find useful.
Aside from enhancing and leveling their customer service up into a next-generation platform, a company can benefit from ngDesk in many ways. ngDesk functions as a perfect alternative to traditional systems built on old practices and standards. ngDesk offers numerous notification methods, AI-integration, a greater organization of tickets, the creation of teams, and a shared inbox so no one is left out of the loop.
Show MoreOverview of ngDesk Features
- IBM’s Watson Tone Analyzer
- Live Performance Metrics
- Multichannel Support
- On-Call Schedules
- Ticket Management
- Auto-Escalation
- Monitors
- Notifications
- Triggers
- SLAs
- Team Inbox
- Workflows
- Custom Forms
What Problems Will ngDesk Solve?
1. ngDesk was built to combine notifications and ticketing as having two separate systems proved expensive and inefficient. By integrating tickets and notifications for unlimited users, ngDesk helps companies save thousands of dollars and won’t have to deal with larger bills as their company grows.
2. ngDesk has an extremely powerful ngDesk Analytics that enables for custom reports of every data point possible in ngDesk, meaning businesses can check and verify every area of their operations for weaknesses and strengths to make informed decisions on how and where to improve.
3. Automation—with escalations, monitors, triggers, and tags—cuts out the small but necessary manual processes like contacting the most qualified person to answer a ticket or constantly manning the help desk to ensure no ticket is forgotten. Instead, ngDesk takes care of all of these necessary annoyances so agents can work on more important things like resolving customer support requests.
ngDesk Position In Our Categories
Since companies have special business-related demands, it is rational that they avoid seeking a one-size-fits-all, ideal solution. At any rate, it is troublesome to try to come across such application even among well-known software systems. The correct step to undertake should be to spell out the several main factors which require deliberation including key features, pricing, technical skill aptitude of staff, organizational size, etc. The second step is, you must perform your research exhaustively. Read some of these ngDesk evaluations and check out the other software systems in your shortlist in detail. Such detailed product research guarantee you avoid ill-fitting software solutions and subscribe to the one that offers all the features your company requires.
Position of ngDesk in our main categories:
TOP
200
ngDesk is one of the top 200 CRM Software products
It's crucial to realize that virtually no app in the Customer Service Software category is a perfect solution that can meet all the goals of different business types, sizes and industries. It may be a good idea to read a few ngDesk Customer Service Software reviews first as some software may excel only in a very narrow set of applications or be created with a really specific type of industry in mind. Others may operate with an idea of being easy and intuitive and as a result lack complex functions desired by more experienced users. There are also solutions that support a large group of users and give you a rich feature set, however that usually comes at a higher cost of such a service. Be certain that you're aware of your needs so that you buy a software that offers exactly the features you look for.
How Much Does ngDesk Cost?
ngDesk Pricing Plans:
Free Trial
ngDesk
Free
What are ngDesk pricing details?
ngDesk Pricing Plans:
Free Trial
ngDesk
Free
ngDesk is a free-to-use support application, and there are no enterprise pricing plans to worry about. Here is what you get:
- IBM’s Watson Tone Analyzer
- Live Performance Metrics
- Multichannel Support
- On-Call Schedules
- Ticket Management
- Auto-Escalation
- Monitors
- Notifications
- Triggers
- SLAs
- Team Inbox
- Workflows
- Custom Forms
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you decide to purchase a Customer Service Software it’s vital not only to see how experts rank it in their reviews, but also to discover whether the actual people and businesses that use it are indeed content with the service. That’s why we’ve devised our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ngDesk reviews across a vast range of social media sites. The data is then presented in an easy to digest way showing how many people had positive and negative experience with ngDesk. With that information at your disposal you should be ready to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Android
- iPhone/iPad
- Mac
- Web-based
- Windows Mobile
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Free
Customer Types
- Small Business
- Medium Business
- Freelancers
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for ngDesk?
ngDesk offers a free web widget for a ticket submission form that integrates into a customer’s website. It also integrates with the following:
ngDesk User Reviews
ngDesk average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: ngDesk makes it really easy to organize all requests we receive from our in-house team to outside customers. Our team receives hundreds of tickets in a week. Since we receive so many tickets, the best features ngDesk has to counter this are Triggers, Automations and Macros. With Triggers, our employees are able to automate activities to happen based on certain criteria.
CONS: I think all of the options are working fine and they provide very active support when required.
The least favorable review
PROS: It is an easy application to understand. It has great potential but many flaws.
CONS: The app crashes too often leaving everyone without access. The support stops giving answers because they do not know how to solve the problems. Users are constantly broken and cannot login again. Lots of functionality issues.
More reviews from 6 actual users:
Sort by:
Latest
- Latest
- Most useful
- Most positive
- Most negative
Easy to use tool for ticket management
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 20.09.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
PROS: ngDesk makes it really easy to organize all requests we receive from our in-house team to outside customers. Our team receives hundreds of tickets in a week. Since we receive so many tickets, the best features ngDesk has to counter this are Triggers, Automations and Macros. With Triggers, our employees are able to automate activities to happen based on certain criteria.
CONS: I think all of the options are working fine and they provide very active support when required.
The updated version works great…
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 20.09.2021
Company Size: N/A
Industry: N/A
PROS: ngDesk has solved so many issues in one program and it is offered at a fair price. Our agents can live chat with multiple clients at the same time or one on one. They can also transfer files to their client's PC without any issues and it makes our clients feel safe.
CONS: never experienced.
ngDesk is an unique Customer Service tool to reports, segregate users, improve users experience
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 15.09.2021
Company Size: N/A
Industry: N/A
PROS: Helps users to reach out to us and is a good tool to generate reports, segregate users, improve users experience in reaching out to our dedicated support team.
CONS: The software does not have lot of features available, but we customize the features based on our requirements.
Simple and Easy to use
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 14.09.2021
Company Size: 51-100 Employees
Industry: Consumer Goods
PROS: The ticketing system and chat box of ngDesk have been a great addition to our website. It allowed us to provide our clients with another way to communicate with customer service when they have any kinds of queries. It was very easy to install on our website and it is very easy for new employees to understand the software.
CONS: ngDesk is not a perfect answer to all our requirement. But we do appreciate the way how customer support goes above and beyond to help us with our quires.
ngDesk – The Next gen Customer Support System
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 07.09.2021
Company Size: 11-50 Employees
Industry: E-Learning
PROS: easy to use platform for customer support. With the aid of it we can keep track of tickets that come in and respond via email, and the live chat function. We are able to set an autoresponder which aid us when the team is away.
CONS: Nothing
The software does not work.
Read full review >
1/5
Overall impression
1/5
Customer Support
1/5
Value for Money
1/5
Ease of Use
Published on: 30.06.2021
Company Size: N/A
Industry: N/A
PROS: It is an easy application to understand. It has great potential but many flaws.
CONS: The app crashes too often leaving everyone without access. The support stops giving answers because they do not know how to solve the problems. Users are constantly broken and cannot login again. Lots of functionality issues.
Join a community of 7,369 SaaS experts
Thank you for the time you take to leave a quick review of this software. Our community and review base is constantly developing because of experts like you, who are willing to share their experience and knowledge with others to help them make more informed buying decisions.
Sign in with LinkedIn
Why we require LinkedIn?
- Show the community that you're an actual user.
- We will only show your name and profile image in your review.
- You can still post your review anonymously.
OR
Sign in with company emailSign in with company email
Popular ngDesk Alternatives
Top Competitors To ngDesk By Price
Product name:
Price:
By quote.
by quote
Trending Customer Service Software Reviews
7.7
N/A
ngDesk Comparisons
Product name:
ngDesk user reviews
Easy to use tool for ticket management
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 20.09.2021
Company Size: 1-10 Employees
Industry: Information Technology and Services
The updated version works great…
Read full review >
4/5
Overall impression
3/5
Customer Support
4/5
Value for Money
3/5
Ease of Use
Published on: 20.09.2021
Company Size: N/A
Industry: N/A
ngDesk is an unique Customer Service tool to reports, segregate users, improve users experience
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Published on: 15.09.2021
Company Size: N/A
Industry: N/A
Simple and Easy to use
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 14.09.2021
Company Size: 51-100 Employees
Industry: Consumer Goods
ngDesk – The Next gen Customer Support System
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 07.09.2021
Company Size: 11-50 Employees
Industry: E-Learning
Page last modified
Did you find this review useful?
Yes
No
Thank you for your feedback
How can we make this page better?
Unsure about this software?
FIND ALTERNATIVES
Why is FinancesOnline free?