- Home Customer Service Software ngDesk ngDesk – The Next gen Customer Support System
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User review
of ngDesk
ngDesk – The Next gen Customer Support System
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
easy to use platform for customer support. With the aid of it we can keep track of tickets that come in and respond via email, and the live chat function. We are able to set an autoresponder which aid us when the team is away.
What aspects are problematic or could work better?
Nothing
What features/services would you like to see in future versions of this product?
More Integration options
What specific problems in your company were solved by this product?
Resolving the tickets easily & quickly now
Are you a current user of this product?
No
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
E-Learning
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
PRICING & COSTS
What was the cost of implementing this product?
Free
What is your total annual cost for using this product?
Unlimited
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
Yes
FEATURE DETAILS
Customer Management
Complete Customer & Contact Database amazing
5
Customer Notes with Alerts amazing
5
Customer Distress very good
4
Customer Insights amazing
5
Agent Ratings very good
4
Service Contracts very good
4
Multiple Support Channels
Email amazing
5
Phone very good
4
Chat very good
4
Social Media amazing
5
Self-Service Portals amazing
5
Forums very good
4
Form Embed amazing
5
Wiki very good
4
Ticket Management
Ticket Queue amazing
5
Email Integration amazing
5
Ticket Automation & Workflow very good
4
Customizable Ticket Page amazing
5
Visual Support very good
4
Ticket Collision Prevention amazing
5
Related Tickets very good
4
Collaboration
Internal Social Network very good
4
User Groups very good
4
Reporting and Analytics
Report Templates very good
4
Advanced Custom Reports very good
4
Customizable Dashboards very good
4
