User review
of ngDesk
Simple and Easy to use
-
by Cynthia Rowley
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
The ticketing system and chat box of ngDesk have been a great addition to our website. It allowed us to provide our clients with another way to communicate with customer service when they have any kinds of queries. It was very easy to install on our website and it is very easy for new employees to understand the software.
What aspects are problematic or could work better?
ngDesk is not a perfect answer to all our requirement. But we do appreciate the way how customer support goes above and beyond to help us with our quires.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I manage other people who use it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
51-100 Employees
What is your industry?
Consumer Goods
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
FEATURE DETAILS
Customer Management
Complete Customer & Contact Database very good
4
Customer Notes with Alerts amazing
5
Customer Distress very good
4
Customer Insights very good
4
Agent Ratings amazing
5
Service Contracts very good
4
Multiple Support Channels
Email amazing
5
Phone very good
4
Chat very good
4
Social Media very good
4
Self-Service Portals amazing
5
Forums very good
4
Ticket Management
Ticket Queue amazing
5
Email Integration amazing
5
Ticket Automation & Workflow very good
4
Customizable Ticket Page very good
4
Visual Support amazing
5
Ticket Collision Prevention very good
4
Related Tickets amazing
5
Collaboration
Internal Social Network amazing
5
User Groups very good
4
Reporting and Analytics
Report Templates amazing
5
Advanced Custom Reports amazing
5
Customizable Dashboards very good
4
