A solution for distributing surveys to help us gain honest feedback from customers

What are the best aspects of this product?

Nicereply is a wonderful solution that enables us to distribute surveys to clients. Using this instrument, we can determine their level of satisfaction. The solution has also helped us with the negative comments, which are very critical because they can hurt the reputation of the company. Nicereply has helped us pay attention to them so that we can mitigate them and turn bad experiences into good ones. Moreover, it has been beneficial in tracking overall customer opinion so that we can enhance our offerings.

What aspects are problematic or could work better?

It would be useful if Nicereply had a mobile app that I can work on seamlessly wherever I am because there are times when I am unproductive when I am on the move because of the lack of a mobile app.

What specific problems in your company were solved by this product?

Nicereply is advantageous because we can know what the public thinks about our company, whether it is good or bad. I always take time to read the comments so that I can understand why clients give us a high or low rating.

Are you a current user of this product?

Yes