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Nicereply Review

Nicereply
Our score: 8.5 User satisfaction: 88%

What is Nicereply?

Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center. It is an easy-to-use customer service app that allows your customers to rate and comment on emails from you.

Simply insert a unique link to all of your emails and the recipient can rate and comment on them. You can log in to Nicereply and see how your support agents and employees rank and browse valuable customer feedback.

You can use the constant feedback on your emails to focus on what is important – your customers. Allow your employees to check how they are rated compared to their peers and identify your top support agents. Nicereply’s rating system is both flexible and powerful, and offers easy integration into virtually any ticketing system.

Overview of Nicereply Benefits

Nicereply is all-in-one customer satisfaction survey tool, including CSAT, NPS (Net Promoter Score) and CES (Customer Effort Score). All these metrics help your to track the quality of your customer service.

Analytics & Insights

Dashboard built for customer service managers. All important stats in one place.

Real-time customer feedback

Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

Design beautiful surveys

Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

Integrates with help desk or CRM

Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Overview of Nicereply Features

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page

What Problems Will Nicereply Solve?

Track the quality of your customer support with CSAT:

Do you know how your support ops interact with your customers? It is almost impossible to review every email sent. Paste Nicereply CSAT rating into your signature and let customers tell you what they like or don’t.

Who of your customers is promoter or who is detractor?

Find it out with NPS (Net Promoter Score) question: “How likely is it that you would recommend our company/product/service to a friend or colleague?” and grow your business with loyal customers.

How hard is to be your customer?

Seek and improve your weaknesses with CES (Customer Effort Score). Close every interaction with a simple question and customers will tell you what you can do better.

Nicereply Position In Our Categories

Knowing that businesses have specific business-related wants, it is only wise that they abstain from purchasing a one-size-fits-all, ”best” solution. Be that as it may, it would be hard to try to chance on such a software product even among branded software products. The efficient thing to do is to note down the several vital factors that entail research including critical features, plans, technical skill levels of the employees, business size, etc. Then, you should follow through your product research exhaustively. Go over some Nicereply reviews and scrutinize each of the software systems in your list in detail. Such all-encompassing research ensures you stay away from unfit applications and choose the system which meets all the function you require business requires for optimal results.

Position of Nicereply in our main categories:

TOP 100

Nicereply is one of the top 100 Customer Support Software products

TOP 20

Nicereply is one of the 20 Survey Software products

If you are interested in Nicereply it might also be a good idea to check out other subcategories of Customer Support Software collected in our base of SaaS software reviews.

There are trendy and widely used solutions in each software category. But are they essentially the best fit for your company’s unique needs? A trendy software product may have thousands of customers, but does it provide what you require? For this reason, do not blindly spend on popular systems. Read at least a few Nicereply Customer Support Software reviews and mull over the factors that you want in the software such as the cost, main functionality, available integrations etc. Then, shortlist a few apps that fit your needs. Try out the free trials of these platforms, read online opinions, get clarifications from the seller, and do your homework systematically. This profound research is certain to help you choose the most excellent software application for your firm’s specific wants.

How Much Does Nicereply Cost?

Nicereply Pricing Plans:

Free Trial

Mini

$49/month

Start

$99/month

Grow

$199/month

Business

$299/month

Nicereply offers three plans and a 30-day free trial on all accounts:

Mini

  • $49/month
  • 100 ratings received

Start

  • $99/month
  • 250 ratings received

Grow

  • $199/month
  • 1000 ratings received

Business

  • $299/month
  • 2500 ratings received

User Satisfaction

Positive Social Media Mentions 5
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Nicereply reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Nicereply. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Nicereply Comparisons

Nicereply user reviews

Nicereply has a sophisticated and easy-to-navigate interface

Read full review >
Josue
4/5

Overall Impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 03.12.2019 Company Size: More than 100 Employees Industry: N/A

An application that does not take up a lot of computer resources

Read full review >
Elliott
4/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 22.11.2019 Company Size: 11-50 Employees Industry: N/A

A solution for distributing surveys to help us gain honest feedback from customers

Read full review >
Hailey
4/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 12.11.2019 Company Size: 11-50 Employees Industry: Sporting Goods

Great solution to enhanced product quality and customer service

Read full review >
Sallie
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 06.11.2019 Company Size: 51-100 Employees Industry: Consumer Goods

Exceptional platform

Read full review >
Jaden
4/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 20.10.2019 Company Size: 51-100 Employees Industry: Furniture

What are Nicereply pricing details?

Nicereply Pricing Plans:

Free Trial

Mini

$49/month

Start

$99/month

Grow

$199/month

Business

$299/month

Nicereply offers three plans and a 30-day free trial on all accounts:

Mini

  • $49/month
  • 100 ratings received

Start

  • $99/month
  • 250 ratings received

Grow

  • $199/month
  • 1000 ratings received

Business

  • $299/month
  • 2500 ratings received

What integrations are available for Nicereply?

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

Nicereply average rating:

Average score
4.1/5 (14 user reviews)
4/5

Overall Impression

4/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Darryl

PROS: Nicereply is an excellent app for tracking customer satisfaction. You can use this tool to manage and check your NPS and other data, customer satisfaction levels, and KPI. I recommend this app to prospective users.

CONS: I don’t have any complaints about Nicereply, it is a cool system.

Reviewed 4 months ago

Read full review >

The least favorable review

Forrest

PROS: I was searching for a sophisticated customer satisfaction app and ended up selecting Nicereply. It offers what I need which is to collect and measure customer feedback. The system also boasts unique features not found in other solutions such as metrics include in a single account.

CONS: The only drawback is a few features work only via integrations with help desk systems.

Reviewed 1 year ago

Read full review >

More reviews from 14 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Nicereply has a sophisticated and easy-to-navigate interface

Read full review >
Josue
4/5

Overall Impression

4/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 03.12.2019 Company Size: More than 100 Employees Industry: N/A

PROS: The best thing about Nicereply is its capability to measure customer satisfaction in different ways. It is also a boon that it lets us create templates for surveys so we do not have to start all over again each time. The solution has made it seamless for us to distribute surveys even because we can insert them in emails that we send to select clients. Best of all, it provides us with results that we can trust. All these in a nicely arranged interface that is user-friendly to boot.

CONS: There is no aspect of Nicereply that I am dissatisfied with.

What do you think about this review? Great Poor

An application that does not take up a lot of computer resources

Read full review >
Elliott
4/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 22.11.2019 Company Size: 11-50 Employees Industry: N/A

PROS: The detailed feedback and analytics we gain by using Nicereply have been incredibly helpful in improving our products and customer service. And since we can get customers' opinions in real time, we can act on them immediately by expressing our gratitude or by mitigating any bad experience they might have had. Apart from that, I like that I can choose to distribute Nicereply surveys on whichever channel that works for me.

CONS: There is nothing I do not like about Nicereply even if I have been using it for a long time.

What do you think about this review? Great Poor

A solution for distributing surveys to help us gain honest feedback from customers

Read full review >
Hailey
4/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 12.11.2019 Company Size: 11-50 Employees Industry: Sporting Goods

PROS: Nicereply is a wonderful solution that enables us to distribute surveys to clients. Using this instrument, we can determine their level of satisfaction. The solution has also helped us with the negative comments, which are very critical because they can hurt the reputation of the company. Nicereply has helped us pay attention to them so that we can mitigate them and turn bad experiences into good ones. Moreover, it has been beneficial in tracking overall customer opinion so that we can enhance our offerings.

CONS: It would be useful if Nicereply had a mobile app that I can work on seamlessly wherever I am because there are times when I am unproductive when I am on the move because of the lack of a mobile app.

What do you think about this review? Great Poor

Great solution to enhanced product quality and customer service

Read full review >
Sallie
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 06.11.2019 Company Size: 51-100 Employees Industry: Consumer Goods

PROS: Nicereply shows us what our customers think about the products we offer as well as about the service that we provide. Because of this solution, we know exactly what their experiences are in buying from our brick-and-mortar and online stores. And since a lot of people are leaving their feedback, it means that many people are patronizing us and are satisfied with the quality of products. It also helps us understand when customers are not happy so we could remedy the situation and avoid it in the future.

CONS: The bad feedback that we receive affects the good rating that we have as a company. This means that our general score is being pushed down by the negative comments we receive and this shouldn't be.

What do you think about this review? Great Poor

Exceptional platform

Read full review >
Jaden
4/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 20.10.2019 Company Size: 51-100 Employees Industry: Furniture

PROS: The best thing about this platform is that I didn't have to deal with such a steep learning curve. I very quickly learned how to use it, thanks to basic icons and designs that simplified the process and made it coherent. Thanks to this platform, I've been able to find out what customers liked and what they did not like about their experience with the business. We've constantly received good data from using this and we've been able to use that data to ensure that our business is meeting the customers' needs.

CONS: One thing that I think they can improve on is the statistics system. It doesn't take on the data in real time, so I often have to wait until the next data before I can see what it has done with the data it has gathered. If they can speed this process up so I can see the graphs on the same day, that would be great.

What do you think about this review? Great Poor

Up-to-the-minute reports

Read full review >
Cecilia
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 19.10.2019 Company Size: More than 100 Employees Industry: Leisure, Travel & Tourism

PROS: I like that Nicereply enables our company to improve customer satisfaction by allowing us to use three kinds of surveys, which are all well-performing instruments. It also helps us that there are multiple options for viewing the surveys and the feedback or results in each one. As such, we can drill down into what clients think about our services and our team's performance. More than that, this solution is helpful because it lets us see in graphical manner categories and trends, making it easier for us to digest information.

CONS: We have encountered surveys where customers confuse 1 as the rating for high satisfaction and 10 as the score for least satisfaction. However, we cannot blame this on Nicereply.

What do you think about this review? Great Poor

A tool for collecting customer feedback

Read full review >
Theresia
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 09.10.2019 Company Size: More than 100 Employees Industry: Retail

PROS: Nicereply has enabled our business to understand the needs, wants, and dislikes of our clients better than before with its powerful customer satisfaction measurement tools. Because of the detailed comments, we can work on improving our weaknesses and further enhancing our strengths. The process of gathering customer feedback is also seamless and it helps that there are guidelines for validating the replies we receive.

CONS: If Nicereply had a mobile app, I would be able to work more often, especially when I am out of the office. It would be great if Nicereply could develop an app to facilitate on-the-go productivity.

What do you think about this review? Great Poor

A tool that is a cut above others when it comes to gathering customer opinions

Read full review >
Queen
4/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 08.10.2019 Company Size: More than 100 Employees Industry: Broadcast Media

PROS: What I like most about Nicereply is how it permits us to configure surveys to our liking so we can know what customers think about our brand in every relevant aspect. With this feature, we have been able to distribute surveys that allowed us to collect honest and unbiased feedback, which enables us to understand the opinion of the public. Together with the instruments that Nicereply provides, we can measure the satisfaction of our audiences and act on them in real time.

CONS: It is great that Nicereply offers customizable fields but it would be so much better if we can personalize the surveys with our branding from the logo and colors to the font. That way, we can assure them that they are indeed answering surveys from us and for us to present a more professional look. And if ever they make this available in a premium package, I would gladly subscribe to it.

What do you think about this review? Great Poor

Great at gauging customer sentiment

Read full review >
Jensen
4/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 04.10.2019 Company Size: More than 100 Employees Industry: Food & Beverages

PROS: We started using this platform so that we could minimize any negative noise about our business as well as maximize any positive buzz. This tool helped us do this by collecting comments from our customers through surveys we sent out. We can run all of that information on the performance indices we have set up to come up with reports that show us exactly where we're lacking and where we're doing great. This has helped me stay on top of the business and see where we are improving and where we can do better.

CONS: I think this would be better if they also had a mobile app component. If they did have that, I would be able to respond to clients, review notifications, comments, and scores, wherever I may be. It would help me improve my work if I could just get my mobile phone and look at the comments that I have received.

What do you think about this review? Great Poor

Ideal for measuring customer satisfaction

Read full review >
Darryl
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2019 Company Size: 11-50 Employees Industry: Internet

PROS: Nicereply is an excellent app for tracking customer satisfaction. You can use this tool to manage and check your NPS and other data, customer satisfaction levels, and KPI. I recommend this app to prospective users.

CONS: I don’t have any complaints about Nicereply, it is a cool system.

What do you think about this review? Great Poor

A tool for measuring customer satisfaction and for finding areas to improve

Read full review >
Lambert
4/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2019 Company Size: More than 100 Employees Industry: Broadcast Media

PROS: Our sales increase because we have a better understanding of our clients' minds. We can achieve this because of Nicereply since the tool lets us send surveys to our customers, which they can answer at their leisure online. The comments we receive are also a great help and because of them, we know what satisfies and dissatisfies our patrons. Aside from these things, Nicereply has been a good addition to our company because it lets us create and distribute surveys easily and quickly as well as gain insights from every feedback we receive rapidly.

CONS: The survey interface is way too clean and simple. If we could customize it to reflect our branding, it would be nicer so that clients would believe that our company is composed of a team of professionals.

What do you think about this review? Great Poor

Quite user-friendly

Read full review >
Yolanda
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.09.2019 Company Size: 1-10 Employees Industry: N/A

PROS: I appreciate how user-friendly it is, and how even a first-time user won't have a hard time getting the hang of it. The wizard-style process that it has helped out with that. Another thing I like is its customizability, and how I have multiple styles and templates that I can choose from. Thanks to that, I can use this tool for multiple things. The metrics dashboard also gets a thumbs up from me.

CONS: The only thing I would like to see improved are the options for integration. Future versions could use more of them.

What do you think about this review? Great Poor

Comprehensive software

Read full review >
Quinton
4/5

Overall Impression

3/5

Customer Support

3/5

Value for Money

3/5

Ease of Use

Published on: 06.09.2019 Company Size: 51-100 Employees Industry: Marketing and Advertising

PROS: The thing that stands out to me with this tool is how it allows me to customize questions so I can obtain the information that I need from clients. The way it is set up is intuitive and user-friendly, so I and my team can go about sending out the survey without having to deal with delays or hurdles. The ease with which we collect information, in turn, allows us to come up with plans that are tailored to our clients' needs.

CONS: In general, I don't have any big problems with this tool. If anything, I do wish it was priced a little lower as I think it should be able to do more advanced things at its current price point.

What do you think about this review? Great Poor

Sophisticated customer satisfaction tool

Read full review >
Forrest
4/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.09.2018 Company Size: More than 100 Employees Industry: N/A

PROS: I was searching for a sophisticated customer satisfaction app and ended up selecting Nicereply. It offers what I need which is to collect and measure customer feedback. The system also boasts unique features not found in other solutions such as metrics include in a single account.

CONS: The only drawback is a few features work only via integrations with help desk systems.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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