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$49

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Nicereply REVIEW

Customer Support Software

2 user reviews
USER SATISFACTION 88%
OUR SCORE 8.5

What is Nicereply?

Nicereply is a service that allows businesses to turn their email communication into a customer satisfaction and feedback center. It is an easy-to-use customer service app that allows your customers to rate and comment on emails from you.

Simply insert a unique link to all of your emails and the recipient can rate and comment on them. You can log in to Nicereply and see how your support agents and employees rank and browse valuable customer feedback.

You can use the constant feedback on your emails to focus on what is important – your customers. Allow your employees to check how they are rated compared to their peers and identify your top support agents. Nicereply’s rating system is both flexible and powerful, and offers easy integration into virtually any ticketing system.

Overview of Nicereply Benefits

Nicereply is all-in-one customer satisfaction survey tool, including CSAT, NPS (Net Promoter Score) and CES (Customer Effort Score). All these metrics help your to track the quality of your customer service.

Analytics & Insights

Dashboard built for customer service managers. All important stats in one place.

Real-time customer feedback

Keep track with customer ratings of CSAT, NPS or CES. Rating feed shows you how customers feel about your service today.

Design beautiful surveys

Customize rating survey according to your company branding and local language. Or even use API to build it from the scratch.

Integrates with help desk or CRM

Enhance your Desk, Zendesk, Salesforce or other system. Start tracking the quality of your customer service and let your business grow with the support of happy customers.

Overview of Nicereply Features

  • Customers can rate and comment on emails from you
  • Detailed API
  • Detailed statistics on ratings
  • Integration with help-desk systems
  • Redirecting to arbitrary website after rating
  • Simple customization of rating page

What Problems Will Nicereply Solve?

Track the quality of your customer support with CSAT:

Do you know how your support ops interact with your customers? It is almost impossible to review every email sent. Paste Nicereply CSAT rating into your signature and let customers tell you what they like or don’t.

Who of your customers is promoter or who is detractor?

Find it out with NPS (Net Promoter Score) question: “How likely is it that you would recommend our company/product/service to a friend or colleague?” and grow your business with loyal customers.

How hard is to be your customer?

Seek and improve your weaknesses with CES (Customer Effort Score). Close every interaction with a simple question and customers will tell you what you can do better.

Nicereply Position In Our Categories

Position of Nicereply in our main categories:

50

Nicereply is one of the top 50 Customer Support Software products

20

Nicereply is one of the 20 Survey Software products

50

Nicereply is one of the 50
Customer Support Software products

20

Nicereply is one of the 20
Survey Software products


If you are interested in Nicereply it may also be beneficial to check out other subcategories of Best Customer Support Software gathered in our database of B2B software reviews.Call Center Software, Help Desk & Ticketing Software, Remote Support Software

It is crucial to note that hardly any app in the Customer Support Software category is going to be an ideal solution able to fulfill all the goals of different business types, sizes and industries. It may be a good idea to read a few Nicereply reviews first as specific software may excel only in a very small group of applications or be created with a really specific industry in mind. Others may function with a goal of being simple and intuitive and consequently lack advanced functionalities welcomed by more experienced users. You can also find software that cater to a wide group of users and give you a complex feature toolbox, however this frequently comes at a more expensive cost of such a solution. Ensure you're aware of your needs so that you get a service that offers all the elements you look for.

How Much Does Nicereply Cost?

Nicereply Pricing Plans:
Free trial
Mini
$49/month
Start
$99/month
Grow
$199/month
Business
$299/month

Nicereply offers three plans and a 30-day free trial on all accounts:

Mini

  • $49/month
  • 100 ratings received

Start

  • $99/month
  • 250 ratings received

Grow

  • $199/month
  • 1000 ratings received

Business

  • $299/month
  • 2500 ratings received

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Nicereply reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Nicereply. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

5

NEGATIVE SOCIAL MENTIONS

1

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Monthly payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • TRAINING
  • TICKETS

Nicereply User Reviews

What are Nicereply pricing details?

Nicereply Pricing Plans:
Free trial
Mini
$49/month
Start
$99/month
Grow
$199/month
Business
$299/month

Nicereply offers three plans and a 30-day free trial on all accounts:

Mini

  • $49/month
  • 100 ratings received

Start

  • $99/month
  • 250 ratings received

Grow

  • $199/month
  • 1000 ratings received

Business

  • $299/month
  • 2500 ratings received

What integrations are available for Nicereply?

Nicereply easily integrates with many of the popular support ticket systems, enabling you to evaluate your customer service more accurately. To get most of the integration, the system must contain:

  • A unique ticket ID in ticket URL
  • It has unique identifiers for agents, e.g. jack-daniels or 348592
  • It has the possibility to insert variables to outgoing emails and usually these are called notification templates, signature templates, etc.

Popular help desk systems that you can connect with Nicereply: Desk.com, Zendesk, Salesforce, Live Agent, Help Scout, Kayako, Team Support, OTRS, Freshdesk, Mojo Helpdesk, Request Tracker, and Help Master.

Nicereply also works with email clients like Gmail and Outlook.

User reviews


User reviews in total: 2

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The most favorable review

Darryl

1 month ago


Pros: Nicereply is an excellent app for tracking customer satisfaction. You can use this tool to manage and check your NPS and other data, customer satisfaction levels, and KPI. I recommend this app to prospective users.

Cons: I don’t have any complaints about Nicereply, it is a cool system.

The least favorable review

Forrest

2 months ago


Pros: I was searching for a sophisticated customer satisfaction app and ended up selecting Nicereply. It offers what I need which is to collect and measure customer feedback. The system also boasts unique features not found in other solutions such as metrics include in a single account.

Cons: The only drawback is a few features work only via integrations with help desk systems.

Published 1 month ago
Verified
user
Nicereply is an excellent app for tracking customer satisfaction. You can use this tool to manage and check your NPS and other data, customer satisfaction levels, and...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
I was searching for a sophisticated customer satisfaction app and ended up...



What do you think about this review? Great Poor

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