A tool for measuring customer satisfaction and for finding areas to improve

What are the best aspects of this product?

Our sales increase because we have a better understanding of our clients' minds. We can achieve this because of Nicereply since the tool lets us send surveys to our customers, which they can answer at their leisure online. The comments we receive are also a great help and because of them, we know what satisfies and dissatisfies our patrons. Aside from these things, Nicereply has been a good addition to our company because it lets us create and distribute surveys easily and quickly as well as gain insights from every feedback we receive rapidly.

What aspects are problematic or could work better?

The survey interface is way too clean and simple. If we could customize it to reflect our branding, it would be nicer so that clients would believe that our company is composed of a team of professionals.

What specific problems in your company were solved by this product?

We can create plans for improvement because of the feedback we receive from customers using Nicereply. And though the surveys are meant for the general satisfaction with our brand, they can also give us an insight into the performance of our employees.

Are you a current user of this product?

Yes