A tool that is a cut above others when it comes to gathering customer opinions

What are the best aspects of this product?

What I like most about Nicereply is how it permits us to configure surveys to our liking so we can know what customers think about our brand in every relevant aspect. With this feature, we have been able to distribute surveys that allowed us to collect honest and unbiased feedback, which enables us to understand the opinion of the public. Together with the instruments that Nicereply provides, we can measure the satisfaction of our audiences and act on them in real time.

What aspects are problematic or could work better?

It is great that Nicereply offers customizable fields but it would be so much better if we can personalize the surveys with our branding from the logo and colors to the font. That way, we can assure them that they are indeed answering surveys from us and for us to present a more professional look. And if ever they make this available in a premium package, I would gladly subscribe to it.

What specific problems in your company were solved by this product?

Nicereply has helped us see which areas of our business can benefit from further improvement. The reports that it provides are most helpful too because of their pinpoint accuracy.

Are you a current user of this product?

No