An application that does not take up a lot of computer resources

What are the best aspects of this product?

The detailed feedback and analytics we gain by using Nicereply have been incredibly helpful in improving our products and customer service. And since we can get customers' opinions in real time, we can act on them immediately by expressing our gratitude or by mitigating any bad experience they might have had. Apart from that, I like that I can choose to distribute Nicereply surveys on whichever channel that works for me.

What aspects are problematic or could work better?

There is nothing I do not like about Nicereply even if I have been using it for a long time.

What specific problems in your company were solved by this product?

Our business improves continuously due to the feedback that we gained from customers via Nicereply.

Are you a current user of this product?

Yes