Great at gauging customer sentiment

What are the best aspects of this product?

We started using this platform so that we could minimize any negative noise about our business as well as maximize any positive buzz. This tool helped us do this by collecting comments from our customers through surveys we sent out. We can run all of that information on the performance indices we have set up to come up with reports that show us exactly where we're lacking and where we're doing great. This has helped me stay on top of the business and see where we are improving and where we can do better.

What aspects are problematic or could work better?

I think this would be better if they also had a mobile app component. If they did have that, I would be able to respond to clients, review notifications, comments, and scores, wherever I may be. It would help me improve my work if I could just get my mobile phone and look at the comments that I have received.

What specific problems in your company were solved by this product?

This tool has made it easy for me to find out what clients think, even if I don't physically approach them to ask about their opinion. It's simple and straightforward and allows me to adjust my service so that it fits the customer's expectations.

Are you a current user of this product?

Yes