Great solution to enhanced product quality and customer service

What are the best aspects of this product?

Nicereply shows us what our customers think about the products we offer as well as about the service that we provide. Because of this solution, we know exactly what their experiences are in buying from our brick-and-mortar and online stores. And since a lot of people are leaving their feedback, it means that many people are patronizing us and are satisfied with the quality of products. It also helps us understand when customers are not happy so we could remedy the situation and avoid it in the future.

What aspects are problematic or could work better?

The bad feedback that we receive affects the good rating that we have as a company. This means that our general score is being pushed down by the negative comments we receive and this shouldn't be.

What specific problems in your company were solved by this product?

I can count on Nicereply for customer feedback because the solution always returns accurate answers. Thus, I can be positive that I can get a spot-on percentage of the good experiences and bad experiences of customers so that we can improve our products and customer service.

Are you a current user of this product?

Yes