Nicereply has a sophisticated and easy-to-navigate interface

What are the best aspects of this product?

The best thing about Nicereply is its capability to measure customer satisfaction in different ways. It is also a boon that it lets us create templates for surveys so we do not have to start all over again each time. The solution has made it seamless for us to distribute surveys even because we can insert them in emails that we send to select clients. Best of all, it provides us with results that we can trust. All these in a nicely arranged interface that is user-friendly to boot.

What aspects are problematic or could work better?

There is no aspect of Nicereply that I am dissatisfied with.

What specific problems in your company were solved by this product?

Nicereply has shown us the trends in customer behaviors through graphs. It has also assisted us in determining the weakness of our company through the comments customers leave in the survey so that we can work towards improving them.

Are you a current user of this product?

Yes