What are the best aspects of this product?
I was searching for a sophisticated customer satisfaction app and ended up selecting Nicereply. It offers what I need which is to collect and measure customer feedback. The system also boasts unique features not found in other solutions such as metrics include in a single account.
What aspects are problematic or could work better?
The only drawback is a few features work only via integrations with help desk systems.
What specific problems in your company were solved by this product?
We use Nicereply to measure the performance of our support agents and to find out how satisfied customers are with the agents’ work.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?