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User review of Nicereply

Sophisticated customer satisfaction tool

- by Forrest

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I was searching for a sophisticated customer satisfaction app and ended up selecting Nicereply. It offers what I need which is to collect and measure customer feedback. The system also boasts unique features not found in other solutions such as metrics include in a single account.

What aspects are problematic or could work better?

The only drawback is a few features work only via integrations with help desk systems.

What specific problems in your company were solved by this product?

We use Nicereply to measure the performance of our support agents and to find out how satisfied customers are with the agents’ work.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.

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