Up-to-the-minute reports

What are the best aspects of this product?

I like that Nicereply enables our company to improve customer satisfaction by allowing us to use three kinds of surveys, which are all well-performing instruments. It also helps us that there are multiple options for viewing the surveys and the feedback or results in each one. As such, we can drill down into what clients think about our services and our team's performance. More than that, this solution is helpful because it lets us see in graphical manner categories and trends, making it easier for us to digest information.

What aspects are problematic or could work better?

We have encountered surveys where customers confuse 1 as the rating for high satisfaction and 10 as the score for least satisfaction. However, we cannot blame this on Nicereply.

What specific problems in your company were solved by this product?

Nicereply helps me ensure that every client is happy with our services. This can happen because of the solution's surveys and the aggregate report the system generates that I can read and peruse with ease.

Are you a current user of this product?

Yes