Powerful and easy-to-use tool

What are the best aspects of this product?

NinjaRMM comes with a number of powerful features. It’s easy to use, and every feature that comes with it really works (unlike the other RMM tools I’ve used before that highlight some functionalities that do nothing). Setting it up only takes a few hours. It comes with search functionality within the system that allows easy searching, and it saves me time. I also appreciate the support team in quickly responding and solving issues we encounter.

What aspects are problematic or could work better?

I wish the network device monitoring is managed on the web consoled instead of on the device with an NMS agent. Also, it lacks features found on other popular RMM tools. I also hope they add NinjaPSA in the future release.

What specific problems in your company were solved by this product?

NinjaRMM makes automating maintenance and device configuration tasks easier and faster. It helps us address and solve issues with clients with ease. The fact that alerts are sent through my phone via mobile allows me to take an immediate step to solve the problems in a single tap.

Are you a current user of this product?

Yes