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User review of OctopusPro

Best field service software we have found!

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

Managing a large team of technicians that do different types of services across different cities and locations.
Advanced booking forms and custom fields for services with prices set up for to generate accurate quotes easily.
The customer portal allows customers to book their services themselves quite easily.
Also the app is amazing and so easy for our technicians to use to get notifications about their bookings and update their booking statuses, as well as invoice and charge the client by credit card on the spot.
Ability to manage multiple calendars quite easily in one screen.

What aspects are problematic or could work better?

We wish there was a drag and drop on the calendar but we understand it's difficult to do as OctopusPro allows for events on the calendar that could have multiple visits and also multiple fieldworkers assigned so a drag and drop feature won't be possible due to the complexity of the functionality the software provides.

What features/services would you like to see in future versions of this product?

Ability to allow fieldworkers to upload videos of the jobs, not just before and after photos as they currently do now.

What specific problems in your company were solved by this product?

Since using OctopusPro we have saved hundreds of hours every month managing jobs and payments, we have also improved our customer satisfaction as well as our fieldworker satisfaction due to better communication and more organised workflow.

Are you a current user of this product?

Yes

USER DETAILS

How long have you been using this product?

3-5 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Consumer Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

yes

What software did you use before?

we had our own custom built software as well as google calendar

Why did you decide to change it?

We were wasting hundreds of hours a month doing repetitive tasks so we decided to try OctopusPro

Are you satisfied with the change?

yes completely satisfied

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

all employees

What is the primary use of this product in your company?

both B2B & B2C

PRICING & COSTS

What was the cost of implementing this product?

we didn't pay any setup cost, but we pay monthly subscription fees depending on the size of our team which always changes

What is your total annual cost for using this product?

between $3000 to $5000 a year

How long is your contract with the vendor?

Unlimited

Did you get any discount for this product? How much?

no discount, but we didn't pay any setup fees

FEATURE DETAILS

Field Service Management

Dispatch Management
5
amazing
Electronic Signature
5
amazing
Mobile Access
5
amazing
Routing Technician Management
5
amazing
Work Order Management
5
amazing
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