What are the best aspects of this product?
Managing a large team of technicians that do different types of services across different cities and locations.
Advanced booking forms and custom fields for services with prices set up for to generate accurate quotes easily.
The customer portal allows customers to book their services themselves quite easily.
Also the app is amazing and so easy for our technicians to use to get notifications about their bookings and update their booking statuses, as well as invoice and charge the client by credit card on the spot.
Ability to manage multiple calendars quite easily in one screen.
What aspects are problematic or could work better?
We wish there was a drag and drop on the calendar but we understand it's difficult to do as OctopusPro allows for events on the calendar that could have multiple visits and also multiple fieldworkers assigned so a drag and drop feature won't be possible due to the complexity of the functionality the software provides.
What features/services would you like to see in future versions of this product?
Ability to allow fieldworkers to upload videos of the jobs, not just before and after photos as they currently do now.
What specific problems in your company were solved by this product?
Since using OctopusPro we have saved hundreds of hours every month managing jobs and payments, we have also improved our customer satisfaction as well as our fieldworker satisfaction due to better communication and more organised workflow.
Are you a current user of this product?
How long have you been using this product?
What is your company size?
What is your industry?
Did your company use a different software before this one?
What software did you use before?
we had our own custom built software as well as google calendar
Why did you decide to change it?
We were wasting hundreds of hours a month doing repetitive tasks so we decided to try OctopusPro
Are you satisfied with the change?
yes completely satisfied
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
What is the primary use of this product in your company?
both B2B & B2C
What was the cost of implementing this product?
we didn't pay any setup cost, but we pay monthly subscription fees depending on the size of our team which always changes
What is your total annual cost for using this product?
between $3000 to $5000 a year
How long is your contract with the vendor?
Did you get any discount for this product? How much?
no discount, but we didn't pay any setup fees