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OctopusPro Review

OctopusPro
Our score: 8.0 User satisfaction: N/A

What is OctopusPro?

OctopusPro is a cloud-based mobile service management solution that comes with all the capabilities and features needed to help field service providers meet their business needs, satisfy customers, and expand their business. The software is loaded with tools to help manage leads, bookings, quotes, invoice, complaints, emails, and more. It also comes with a built-in CRM, task management, job scheduler, time tracking, payment collection, and live reporting tools among others.

OctopusPro is built to help users bring down operational costs and other expenses related to staff and customer management. With OctopusPro, field service providers are able to save more, increase profitability, and deliver the best possible service to their customers, wherever they are.

Overview of OctopusPro Benefits

OctopusPro is built to help you take charge of your entire operation. Whether you engage in plumbing, carpet cleaning, babysitting, pest control, or any other business that is anchored on field service and mobile workforce, OctopusPro is a field service management software that helps you cover all the bases, reduce your operational costs, grow your customer base, and expand your business.

The software brings in a load of lead management tools to help you and your team manage your leads, engage and interact with potential clients, and increase your conversion rates. With OctopusPro’s highly advanced lead filtering, qualification, distribution, nurturing, automation and reporting tools, you are able to close more deals for your business, which translates to more revenue and better ROI.

Your mobile team will definitely appreciate how OctopusPro puts them right where they want to be and provide them with the tools and data to become more productive and efficient. Through OctopusPro mobile app, they are able to access their tasks, view viable routes to clients, access client information, and history, provide real-time reports to their office, and more.

Creating quotes and invoice is quick and easy. The software also lets users accept online payments, automate invoice, and set reminders. OctopusPro integrates seamlessly with the most popular accounting systems, helping users keep all the accounting data, payments, and tax information in sync, reliable, and compliant.

Overview of OctopusPro Features

  • Lead Management
  • Mobile Workforce Management
  • Booking Management
  • Complaints & Quality Management
  • Bookings and Appointments
  • Accept and Reject Services
  • Reminders and Confirmation
  • Rescheduling and Cancellation
  • Invoicing and Billing
  • Payments and Refunds
  • Live Reporting
  • Integrated Accounting
  • Built-in CRM
  • Mailing Lists
  • App Builder

What Problems Will OctopusPro Solve?

Track your complaints and speed up their resolution

OctopusPro gives you the tools for robust tracking, reporting, and support for all your customer issues, problems, and complaints.

Allow your customers to help you manage complaints

OctopusPro enables your customers to report and track their own complaints. It also lets you open and close complaints, follow up on time and ease with the help of canned and automated responses. Detect and fix root causes quickly

Complete every job with customer satisfaction

OctopusPro is built from the ground up to provide a single booking management platform for mobile & field services. This booking system covers all channels and touchpoints, offering a single set of business rules acting on a single set of data. This allows everyone in your organization views the same things and all functions are part of the same process, having this avoids anything from falling through the cracks.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

OctopusPro Position In Our Categories

Knowing that companies have specific business wants, it is practical that they steer clear of subscribing to an all-encompassing, ”best” software solution. At any rate, it is difficult to discover such an app even among branded software systems. The practical step to undertake can be to jot down the different essential factors which entail scrutiny such as major features, plans, technical skill aptitude of staff, business size, etc. The second step is, you should conduct the research fully. Have a look at some of these OctopusPro analyses and check out each of the software options in your list more closely. Such well-rounded research ascertain you steer clear of unsuitable apps and choose the system which includes all the features your business requires.

Position of OctopusPro in our main categories:

TOP 200

OctopusPro is one of the top 200 Project Management Software products

OctopusPro is also listed in the following subcategories:

Since each company has specific business requirements, it is advisable for them to desist from searching for a one-size-fits-all ideal software system. Needless to say, it would be pointless to try to find such a platform even among popular software platforms. The clever thing to do would be to list the various important elements that require consideration such as main features, budget, skill levels of workers, company size etc. Then, you should do your research thoroughly. Read some OctopusPro Field Service Management Software - FSM reviews and check out each of the other systems in your shortlist in detail. Such in-depth homework can make sure you reject ill-fitting systems and zero in on the solution that presents all the features you require for business success.

How Much Does OctopusPro Cost?

OctopusPro Pricing Plans:

Free Trial

Starter Pack

$10/user/month

Established

$50/user/month

Corporate

Contact vendor

OctopusPro offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Starter Pack – $10/user/month

  • 1-4 users (1 admin,  4 field workers)
  • Lead Management
  • Quote Management
  • Booking Management
  • Invoice Management
  • Complaint Management
  • Field Worker Management
  • Contractor Database
  • Integrated Calendars
  • Automated Emails
  • Schedule Jobs & Tasks
  • Built-in CRM
  • GPS Directions
  • Live Updates
  • Manage Notes & Attachments
  • Time Tracking
  • Collect Payments
  • Send Automated Invoices
  • Live Reporting
  • Mobile Access
  • Unlimited Bookings
  • Automated Pricing
  • Field Worker App

Established – $50/user/month

  • 5-50 Users
  • Lead Management
  • Quote Management
  • Booking Management
  • Invoice Management
  • Complaint Management
  • Field Worker Management
  • Contractor Database
  • Integrated Calendars
  • Automated Emails
  • Schedule Jobs & Tasks
  • Built-in CRM
  • GPS Directions
  • Live Updates
  • Manage Notes & Attachments
  • Time Tracking
  • Collect Payments
  • Send Automated Invoices
  • Live Reporting
  • Mobile Access
  • Unlimited Bookings
  • Automated Pricing
  • Field Worker App
  • 24/hr Support

Corporate – custom enterprise pricing

  • 1 admin, unlimited field workers
  • Lead Management
  • Quote Management
  • Booking Management
  • Invoice Management
  • Complaint Management
  • Field Worker Management
  • Contractor Database
  • Integrated Calendars
  • Automated Emails
  • Schedule Jobs & Tasks
  • Built-in CRM
  • GPS Directions
  • Live Updates
  • Manage Notes & Attachments
  • Time Tracking
  • Collect Payments
  • Send Automated Invoices
  • Live Reporting
  • Mobile Access
  • Unlimited Bookings
  • Automated Pricing
  • Field Worker App
  • 24/hr Support
  • Unlimited Users
  • Branded Customer-Facing App

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Field Service Management Software - FSM it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and OctopusPro reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with OctopusPro. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

Popular OctopusPro Alternatives

Top Competitors To OctopusPro By Price

Trending Field Service Management Software - FSM Reviews

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OctopusPro Comparisons

OctopusPro user reviews

Solves multiple pain points, and delivers the most functionality for the price

Read full review >
contact@privatetoursberlin.com Wilson
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.11.2019 Company Size: 1-10 Employees Industry: Consumer Services

Great contractor management software for field service businesses

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.10.2018 Company Size: 11-50 Employees Industry: Consumer Services

Best field service software we have found!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2018 Company Size: 11-50 Employees Industry: Consumer Services

What are OctopusPro pricing details?

OctopusPro Pricing Plans:

Free Trial

Starter Pack

$10/user/month

Established

$50/user/month

Corporate

Contact vendor

OctopusPro offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Starter Pack – $10/user/month

  • 1-4 users (1 admin,  4 field workers)
  • Lead Management
  • Quote Management
  • Booking Management
  • Invoice Management
  • Complaint Management
  • Field Worker Management
  • Contractor Database
  • Integrated Calendars
  • Automated Emails
  • Schedule Jobs & Tasks
  • Built-in CRM
  • GPS Directions
  • Live Updates
  • Manage Notes & Attachments
  • Time Tracking
  • Collect Payments
  • Send Automated Invoices
  • Live Reporting
  • Mobile Access
  • Unlimited Bookings
  • Automated Pricing
  • Field Worker App

Established – $50/user/month

  • 5-50 Users
  • Lead Management
  • Quote Management
  • Booking Management
  • Invoice Management
  • Complaint Management
  • Field Worker Management
  • Contractor Database
  • Integrated Calendars
  • Automated Emails
  • Schedule Jobs & Tasks
  • Built-in CRM
  • GPS Directions
  • Live Updates
  • Manage Notes & Attachments
  • Time Tracking
  • Collect Payments
  • Send Automated Invoices
  • Live Reporting
  • Mobile Access
  • Unlimited Bookings
  • Automated Pricing
  • Field Worker App
  • 24/hr Support

Corporate – custom enterprise pricing

  • 1 admin, unlimited field workers
  • Lead Management
  • Quote Management
  • Booking Management
  • Invoice Management
  • Complaint Management
  • Field Worker Management
  • Contractor Database
  • Integrated Calendars
  • Automated Emails
  • Schedule Jobs & Tasks
  • Built-in CRM
  • GPS Directions
  • Live Updates
  • Manage Notes & Attachments
  • Time Tracking
  • Collect Payments
  • Send Automated Invoices
  • Live Reporting
  • Mobile Access
  • Unlimited Bookings
  • Automated Pricing
  • Field Worker App
  • 24/hr Support
  • Unlimited Users
  • Branded Customer-Facing App

What integrations are available for OctopusPro?

OctopusPro integrates with the following business systems and applications:

  • eWay
  • PayPal
  • Stripe
  • Google Docs
  • Google Drive
  • MailChimp
  • Google Analytics
  • Twilio
  • WePay
  • Square
  • Google Wallet
  • TransferWise
  • Amazon Payments
  • Payoneer
  • Authorize.net
  • Google Calendar
  • Outlook 365
  • Quickbooks
  • Xero

OctopusPro average rating:

Average score
5/5 (3 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Managing a large team of technicians that do different types of services across different cities and locations. Advanced booking forms and custom fields for services with prices set up for to generate accurate quotes easily. The customer portal allows customers to book their services themselves quite easily. Also the app is amazing and so easy for our technicians to use to get notifications about their bookings and update their booking statuses, as well as invoice and charge the client by credit card on the spot. Ability to manage multiple calendars quite easily in one screen.

CONS: We wish there was a drag and drop on the calendar but we understand it's difficult to do as OctopusPro allows for events on the calendar that could have multiple visits and also multiple fieldworkers assigned so a drag and drop feature won't be possible due to the complexity of the functionality the software provides.

Reviewed 1 year ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Managing a large team of technicians that do different types of services across different cities and locations. Advanced booking forms and custom fields for services with prices set up for to generate accurate quotes easily. The customer portal allows customers to book their services themselves quite easily. Also the app is amazing and so easy for our technicians to use to get notifications about their bookings and update their booking statuses, as well as invoice and charge the client by credit card on the spot. Ability to manage multiple calendars quite easily in one screen.

CONS: We wish there was a drag and drop on the calendar but we understand it's difficult to do as OctopusPro allows for events on the calendar that could have multiple visits and also multiple fieldworkers assigned so a drag and drop feature won't be possible due to the complexity of the functionality the software provides.

Reviewed 1 year ago

Read full review >

More reviews from 3 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Solves multiple pain points, and delivers the most functionality for the price

Read full review >
contact@privatetoursberlin.com Wilson
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 14.11.2019 Company Size: 1-10 Employees Industry: Consumer Services

PROS: We like the automated job assignment and automated customer communications. Also very happy with the customer portal and booking functionality.

CONS: Pretty happy with most aspects. Maybe some more on-boarding videos would help.

What do you think about this review? Great Poor

Great contractor management software for field service businesses

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.10.2018 Company Size: 11-50 Employees Industry: Consumer Services

PROS: Very easy to use, automates a lot of your daily tasks and the app is so easy for our fieldworkers to understand and use.

CONS: the locations are a little bit hard to setup but we understand why

What do you think about this review? Great Poor

Best field service software we have found!

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.10.2018 Company Size: 11-50 Employees Industry: Consumer Services

PROS: Managing a large team of technicians that do different types of services across different cities and locations. Advanced booking forms and custom fields for services with prices set up for to generate accurate quotes easily. The customer portal allows customers to book their services themselves quite easily. Also the app is amazing and so easy for our technicians to use to get notifications about their bookings and update their booking statuses, as well as invoice and charge the client by credit card on the spot. Ability to manage multiple calendars quite easily in one screen.

CONS: We wish there was a drag and drop on the calendar but we understand it's difficult to do as OctopusPro allows for events on the calendar that could have multiple visits and also multiple fieldworkers assigned so a drag and drop feature won't be possible due to the complexity of the functionality the software provides.

What do you think about this review? Great Poor
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Reviewed By Nestor Gilbert
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