- Home Field Service Management Software - FSM OctopusPro Solves multiple pain points, and delivers the most functionality for the price
- Why is FinancesOnline free
User review
of OctopusPro
Solves multiple pain points, and delivers the most functionality for the price
-
by contact@privatetoursberlin.com Wilson
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
We like the automated job assignment and automated customer communications. Also very happy with the customer portal and booking functionality.
What aspects are problematic or could work better?
Pretty happy with most aspects. Maybe some more on-boarding videos would help.
What specific problems in your company were solved by this product?
Customer bookings through the customer portal. Automated job allocation. Customer and booking workflow management and automated communication.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Consumer Services
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Synchroteam
Why did you decide to change it?
Price / functionality comparison
Are you satisfied with the change?
yep
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
100
What is your total annual cost for using this product?
1200
How long is your contract with the vendor?
Unlimited
Did you get any discount for this product? How much?
nope
FEATURE DETAILS
Field Service Management
Dispatch Management amazing
5
Electronic Signature amazing
5
Inventory Control ok
3
Mobile Access amazing
5
Routing Technician Management amazing
5
Work Order Management amazing
5
