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User review of Odoo

Great all-around ERP/business-suite that fully-integrates most of your processes

- by Dan Schreck, ERP Solutions

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

1. Open-source means you can customize it when necessary.
2. You can deploy as SaaS, public cloud (AWS or Azure), or your own network.
3. It's possibly the most user-friendly ERP system.
4. Custom app store contains hundreds of pre-built custom apps.
5. It's modular – install and use (as well as pay for) only what you need.
6. Low cost and no long term commitments!

What aspects are problematic or could work better?

Due to it's open-source history some information is scattered in YouTube videos, online documentation, etc. Also, Odoo themselves don't provide services unless you simply use their own cloud and don't have any customization, so you really need a trust-worthy partner.

What features/services would you like to see in future versions of this product?

Better HR applications.

What specific problems in your company were solved by this product?

Improved Sales pipeline and project coordination and communication, as well as some Accounting/Timesheet/Expense.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I made the decision to purchase it

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Information Technology and Services

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

Yes

What software did you use before?

Excel

Why did you decide to change it?

Excel became insufficient

Are you satisfied with the change?

Yes, very

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

PRICING & COSTS

What was the cost of implementing this product?

Less than $1000

What is your total annual cost for using this product?

$250

How long is your contract with the vendor?

1 year

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Accounting

Accrual-Based Costs
4
very good
Analytic Accounting
4
very good
Bank Reconciliation
3
ok
Billing & Invoicing
5
amazing
Budgeting & Forecasting
4
very good
Tax Preparation
3
ok

Business Intelligence

Custom Dashboards
5
amazing
Custom Reports
4
very good
Predictive Analytics
2
mediocre
Role-Based Dashboards
5
amazing
Scorecards
5
amazing

Human Resources

Benefits
4
very good
Employee Self-Service
5
amazing
Leave Management
5
amazing
Payroll
3
ok
Performance Review
4
very good
Recruiting
5
amazing
Time & Attendance
5
amazing
Training
4
very good

Inventory

Fleet Management
5
amazing
Inventory Forecasting
5
amazing
Multi-Location
5
amazing
Reorder Triggers
5
amazing
Tagging
5
amazing

Supply Chain

Bid Management
5
amazing
Demand Forecasting
5
amazing
Inspection of Goods
5
amazing
Order to Cash
5
amazing
Product Configurator
5
amazing
Request for Proposal
5
amazing
Supplier Self-Service
5
amazing

Maintenance

Capital Projects
5
amazing
CMMS
5
amazing
Energy Management
4
very good
Fixed Assets
5
amazing

Manufacturing

Change Control
5
amazing
Lean Manufacturing
5
amazing
Quality Management
4
very good

Project Management

Gantt Charts
5
amazing
Issue Tracking
5
amazing
Resource Management
4
very good

CRM

Call Center Support
5
amazing
Contact Management
5
amazing
Customer Self-Service
5
amazing
Estimating & Quoting
5
amazing
Field Service Management
5
amazing
Help Desk
5
amazing
Knowledge Base
4
very good
Sales Force Automation
3
ok

eCommerce

Custom Design
5
amazing
Custom Pricing
5
amazing
Customer Reviews
5
amazing
Shopping Cart
5
amazing

Sales and Marketing

A/B Testing
4
very good
Commissions
3
ok
Email/SMS Marketing
5
amazing
Lead Management
5
amazing