A software that you can configure in a short while that offers adequate ROI speedily

What are the best aspects of this product?

Olark is so simple and easy to set up. Because of it, we are now closer to our prospective customers and learners. It also doesn't take a lot in terms of money to find new leads and to convince them to sign up for courses before they close our site's window. This has given our sales team better peace of mind.

What aspects are problematic or could work better?

Olark should look into providing training sessions for users so that we can better exploit the app's features. Once we have gained an in-depth look into the tool, we can find ways or improve our existing methods of communicating with customers.

What specific problems in your company were solved by this product?

Olark has helped us clarify matters with students who do not like to send their queries via email.

Are you a current user of this product?

Yes