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Olark Review

Olark
Our score: 8.7 User satisfaction: 98%

What is Olark?

Olark is branded as one of the favorite and most popular chat support platform for hundreds of businesses. Simple yet effective, Olark flaunts a clean and intuitive design that allows businesses to do more than engage customers in real-time and proactive chat sessions. Olark is loaded heavily with powerful features and solid integrations that enable them to build and manage customer relationships easily and effectively, gain sophisticated insights, and see what their clients are doing on their screen and even control their browser. Olark is not just a chat application. It is more.

Overview of Olark Benefits

How does Olark Live Chat solutions benefit your business? Here are some of the advantages this understated yet compact chat application brings to the table:

  • A hassle-free live chat platform that enables you to monitor leads, create and find opportunities, and deliver topnotch support to your clients.
  • Gain significant information from clients and provide immediate and effective support instantly.
  • Beautiful, detailed reports allow users to track results and derive actionable insights which lead to better business decisions and commercial success as well as customer satisfaction.
  • Experience top level customization as you can tweak and modify the chat box design to match the theme of your website.
  • Olark is a user-friendly system that allows you to set up and operate without any hitch.

Overview of Olark Features

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API

Olark Position In Our Categories

Bearing in mind companies have particular business-related wants, it is only rational that they abstain from going for a one-size-fits-all, ideal system. At any rate, it would be futile to try to come across such a software system even among recognizable software systems.
The efficient thing to do is to set down the various major functions that need scrutiny including major features, costing, technical skill ability of the employees, organizational size, etc. Thereafter, you should do the research comprehensively. Read some Olark reviews and check out the other software solutions in your shortlist more closely. Such well-rounded product research ascertains you weed out mismatched applications and choose the one that meets all the features you require company requires in growing the business.

Position of Olark in our main categories:

TOP 50

Olark is one of the top 50 Customer Support Software products

Olark is also listed in the following subcategories:

Since each enterprise has particular business wants, it is advisable for them to abstain from searching for a one-size-fits-all faultless software system. Needless to say, it would be useless to try to find such a platform even among widely used software solutions. The clever thing to do would be to list the various vital factors that require consideration such as key features, finances, skill levels of staff members, company size etc. Then, you should do your homework thoroughly. Read some Olark Customer Support Software reviews and check out each of the other systems in your shortlist in detail. Such in-depth groundwork can make sure you weed out ill-fitting platforms and zero in on the system that provides all the features you need for business success.

How Much Does Olark Cost?

Olark Pricing Plans:

Free Trial

Bronze

$17/month

Gold

$49/month

Platinum

$129/month

Ultimate

$243/month

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

User Satisfaction

Positive Social Media Mentions 44
Negative Social Media Mentions 1

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Olark reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Olark. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Olark Comparisons

Olark user reviews

I hope you find this as useful as I did!

Read full review >
Janessa
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.09.2019 Company Size: Industry: Real Estate

Using this tool was a really good decision!

Read full review >
Paula
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: Industry: N/A

Great Lightweight Tool With Massive Customization and Awesome Live Support

Read full review >
Kelly
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2018 Company Size: 11-50 Employees Industry: Entertainment

Fantastic 24/7 Support Tool

Read full review >
Patti
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2018 Company Size: 11-50 Employees Industry: Internet

Adequate But Lacks Native Apps

Read full review >
Tonya
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 06.09.2018 Company Size: More than 100 Employees Industry: Entertainment

What are Olark pricing details?

Olark Pricing Plans:

Free Trial

Bronze

$17/month

Gold

$49/month

Platinum

$129/month

Ultimate

$243/month

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

What integrations are available for Olark?

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment

Olark average rating:

Average score
5/5 (12 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Charlie

PROS: I did not have any problems with the integration process. Everything was user-friendly, including the tools that are easy to use even for non-developers. Customization was a breeze. On top of that, they have an awesome customer service via their own live chat tool on their site. I have used the tool more than 10 times and everytime that I did, I always get a prompt response from their very kowledgeable support staff.

CONS: I have no bad experience with Olark. Everything is great.

Reviewed 2 years ago

Read full review >

The least favorable review

Abel

PROS: As I sought the best customer chatting platform in the market, I encountered a number of them, including Olark. It comes with realtime user monitor and chat functionality that is very basic and akin to most what other customer chat services offer. Olark has useful features, including reporting, integration, departments, etc. While it does have some missing features that other solutions provide, Olark remains to be a very good service that is idea to new and small businesses.

CONS: I don't find Olark as friendly as advertised. Also there are features that other customer chat solutions have that Olark doesn't carry, like file sharing, screen capture from remote, SPI call, and ticket system to mention a few.

Reviewed 2 years ago

Read full review >

More reviews from 12 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

I hope you find this as useful as I did!

Read full review >
Janessa
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 30.09.2019 Company Size: Industry: Real Estate

PROS: There’s nothing quite like Olark in the live chat market. By providing us with a set of tools for live chatting, it has allowed us to establish better relationships with our customers. Besides that, it works smoothly with some of the software that we use in the company too. It’s an overall great tool to use and the people behind it (especially the customer support team) are really great!

CONS: I actually like everything about this program!

What do you think about this review? Great Poor

Using this tool was a really good decision!

Read full review >
Paula
5/5

Overall Impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: Industry: N/A

PROS: It has provided a really good way for our customers to get in touch with us without having to pick up the phone. Everything has been going on smoothly with Olark, so far. We had the tool running in no time—the set-up was really easy. And the automated response options almost sound as if there’s still another human at the end of the chatbox.

CONS: Although they have succeeded in making the auto-responders sounds more human, it’s still quite lacking in this area. I’d like to be able to set up a set answers for some of the frequently asked questions too.

What do you think about this review? Great Poor

Great Lightweight Tool With Massive Customization and Awesome Live Support

Read full review >
Kelly
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.10.2018 Company Size: 11-50 Employees Industry: Entertainment

PROS: Displays the online availability within color scheme. It also boasts of a very advanced system for rating. Integration with other applications is also easy. It's fun and easy to customize the platform, injecting brand elements for more oomph. The visitors analytics are also reliable. I love how Google is supported and that the system is designed to responsive on mobile screens. The live support feature is web-based and easy to embed to other framework or applications. Chat operators instantly engage us via their web browser live chat tool.

CONS: The software could have been more price friendly. Their free accounts cannot create more than 20 conversations a month. There are instances when the chat bar/Javascript loads slowly. There are awesome tools that seem to be hidden even from paid users.

What do you think about this review? Great Poor

Fantastic 24/7 Support Tool

Read full review >
Patti
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.10.2018 Company Size: 11-50 Employees Industry: Internet

PROS: Olark enables us to instantly engage our website visitors and never miss an opportunity to provide them with quality service, even when we are offline. The solution offers tons of customization that makes it easy for us to handle our visitors' needs with appropriate messages and timed responses. With awesome reports, you get to see who visited your site, the pages they checked, and the conversations they have within your site.

CONS: I sincerely can't find any flaw within the system. I highly recommend it.

What do you think about this review? Great Poor

Adequate But Lacks Native Apps

Read full review >
Tonya
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 06.09.2018 Company Size: More than 100 Employees Industry: Entertainment

PROS: It was very easy to embed Olark's live chat tool with just a single line of Javascript. With it, we are able to communicate with our users by retrieving particular ones (those that are triggered by analytics events) into the chat and then deliver our support without exiting the app. The web interface is pretty sweet but logs out too easily. While the free version is okay, I may need to get a premium version real soon. That said, the price point is relatively okay.

CONS: I hate that Olark doesn't have native mobile apps for Android and iOS devices. This lack of mobile apps makes other live chat applications a tad better than Olark. Also, there is no option for agents to set themselves as offline. Another thing I dislike is that the chat interface looks very generic and cannot be trusted, as if some robot is lurking at the other side.

What do you think about this review? Great Poor

Just Another Decent Customer Support Solution

Read full review >
Abel
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 26.03.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: As I sought the best customer chatting platform in the market, I encountered a number of them, including Olark. It comes with realtime user monitor and chat functionality that is very basic and akin to most what other customer chat services offer. Olark has useful features, including reporting, integration, departments, etc. While it does have some missing features that other solutions provide, Olark remains to be a very good service that is idea to new and small businesses.

CONS: I don't find Olark as friendly as advertised. Also there are features that other customer chat solutions have that Olark doesn't carry, like file sharing, screen capture from remote, SPI call, and ticket system to mention a few.

What do you think about this review? Great Poor

A Solid, User-Friendly Live Chat Application

Read full review >
Pauline
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.03.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Olark is very easy to implement in any department. I work in sales and use Olark to communicate with potential leads that come to out website. We aso leverage its live chat feature to deliver support. Olark is simple that it is quite easy to transfer someone to another operator without having to exit the application.

CONS: I do not have any issue with Olark although I have experienced a couple of service outages within the past 9 months. Such occurences are rare though.

What do you think about this review? Great Poor

The Best Choice for Live Chat

Read full review >
Gwen
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Olark delivers live chat functionality that enables you to support your product efficiently and effectively. This is big as we tend to be at the receiving end of torrents of phone calls that are usually about small questions and requests that have simple answers and solutions. With Olark's live chat feature, we can deliver the best customer service faster than what phone and email allowed us. The interface and user experience have been amazing so far. On top of that, we also get sufficient analytics on our customers.

CONS: While Olark is a great tool, I wish we could write multiple paragraphs to better convey our solutions to our clients. I also find it a bit frustrating that they are not flexible with the number of seats they sell. I have 6 potential users yet their packages double from 4 seats to 8.

What do you think about this review? Great Poor

A very intuitive and attractive customer engagement tool

Read full review >
Cecilia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.02.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Attracting high value traffic is a challenge for many online businesses. So is converting that traffic into happy and loyal customers. Olark has been able to help us with that. The tool allows us to create our own personalized to attract customers and engage them directly with our support reps. Olark also makes tracking customer movements and analyzing their sentiments easy.

CONS: I do find that Olark has come compatibility problems in terms of maing it play with applications crafted using older technologies and platform. As the application undergoes frequent upgrades, the API used to integrate the tool may change as well.

What do you think about this review? Great Poor

Awesome Live Chat Platform

Read full review >
Franklin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.02.2018 Company Size: More than 100 Employees Industry: Internet

PROS: Olark has recently become our live chat solution and it is clear that our customer love it. The system instanly provided our clients with quick and easy access to out world class support group and that really made them happy. We initially implemented Olark on a small scale and after seeing that everything was so smooth, we decided to open up Olark to our whole client base. While the majority of our user base belongs to the older demographic, they didn't have a hard time using the system.

CONS: I would have loved it if Olark can provide us with more information like automatically. I believe it would be very beneficial to us if Olark can automaically retrieve information about the person on the other side of the chat.

What do you think about this review? Great Poor

Quick and Easy To Use Chat Application

Read full review >
Bertha
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.01.2018 Company Size: 11-50 Employees Industry: Photography

PROS: Easily the user-friendliest chat web software available today. Getting started wasn't a pain and customizing the tool to suit our site is a walk in the park. We upgraded to a paid version and it was a good decision. We were able to tailor our account as well as prospect engagement based on our business requirements. We are also abel to integrate the chat functionality with our marketing pages and blogs as we are generating leads and moving them along in the sales process.

CONS: There is nothing about Olark that we dislike, especially after upgrading to a more advanced version.

What do you think about this review? Great Poor

I highly recommend Olark!

Read full review >
Charlie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.12.2017 Company Size: More than 100 Employees Industry: Internet

PROS: I did not have any problems with the integration process. Everything was user-friendly, including the tools that are easy to use even for non-developers. Customization was a breeze. On top of that, they have an awesome customer service via their own live chat tool on their site. I have used the tool more than 10 times and everytime that I did, I always get a prompt response from their very kowledgeable support staff.

CONS: I have no bad experience with Olark. Everything is great.

What do you think about this review? Great Poor
Reviewed By Jenny Chang
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