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Olark REVIEW

Customer Support Software

10 user reviews
USER SATISFACTION 98%
OUR SCORE 8.7

What is Olark?

Olark is branded as one of the favorite and most popular chat support platform for hundreds of businesses. Simple yet effective, Olark flaunts a clean and intuitive design that allows businesses to do more than engage customers in real-time and proactive chat sessions. Olark is loaded heavily with powerful features and solid integrations that enable them to build and manage customer relationships easily and effectively, gain sophisticated insights, and see what their clients are doing on their screen and even control their browser. Olark is not just a chat application. It is more.

Overview of Olark Benefits

How does Olark Live Chat solutions benefit your business? Here are some of the advantages this understated yet compact chat application brings to the table:

  • A hassle-free live chat platform that enables you to monitor leads, create and find opportunities, and deliver topnotch support to your clients.
  • Gain significant information from clients and provide immediate and effective support instantly.
  • Beautiful, detailed reports allow users to track results and derive actionable insights which lead to better business decisions and commercial success as well as customer satisfaction.
  • Experience top level customization as you can tweak and modify the chat box design to match the theme of your website.
  • Olark is a user-friendly system that allows you to set up and operate without any hitch.

Overview of Olark Features

  • Chat Ratings
  • In-browser Chat
  • Targeted Chat
  • CRM & Helpdesk Integrations
  • Customize Your Design
  • Sophisticated Insights
  • Offline Messages
  • Cobrowsing
  • Developer API

Olark Position In Our Categories

Position of Olark in our main categories:

50

Olark is one of the top 50 Customer Support Software products

50

Olark is one of the top 50
Customer Support Software products


Olark is also listed in the following subcategories:

Category:Position:Category:Position:
Live Chat Software#9
Category:Position:
Live Chat Software#9

Organizations have different needs and requirements and no software application can be perfect in such a condition. It is futile to try to find a perfect out-of-the-box software product that meets all your business needs. The smart thing to do would be to customize the system for your special wants, worker skill levels, finances, and other aspects. For these reasons, do not hasten and invest in well-publicized popular applications. Though these may be widely used, they may not be the perfect fit for your specific wants. Do your research, investigate each short-listed application in detail, read a few Olark reviews, speak to the seller for explanations, and finally settle for the product that presents what you require.

How Much Does Olark Cost?

Olark Pricing Plans:

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

User Satisfaction

We realize that when you make a decision to buy Customer Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Olark reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Olark. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

44

NEGATIVE SOCIAL MENTIONS

1

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • EMAIL
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

What are Olark pricing details?

Olark Pricing Plans:

Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.

Bronze

  • Monthly Billing: $17/month
  • Annual Billing: $15/month
  • Bi-Annual Billing: $12/month
  • 1 Operator

Gold

  • Monthly Billing: $49/month
  • Annual Billing: $44/month
  • Bi-Annual Billing: $34/month
  • 4 Operators

Platinum

  • Monthly Billing: $129/month
  • Annual Billing: $116/month
  • Bi-Annual Billing: $90/month
  • 8 Operators
  • Groups feature

Ultimate

  • Monthly Billing: $243/month
  • Annual Billing: $219/month
  • Bi-Annual Billing: $170/month
  • 15 Operators
  • Groups feature

What integrations are available for Olark?

Olark Live Chat supports integrations with the following business systems and applications:

  • Shopify
  • Google Analytics
  • Salesforce
  • Nutshell
  • Bigcommerce
  • Salesforce Desk
  • Zendesk
  • Highrise
  • Elevio
  • Groove
  • TalkDesk
  • PrestaShop
  • XCart
  • Magento
  • Volusion
  • 3Dcart
  • Unbounce
  • GoSquared
  • Segment

User reviews


User reviews in total: 10

7
1
2
0
0

Average Rating:

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The most favorable review

Gwen

2 months ago


Pros:
Olark delivers live chat functionality that enables you to support your product efficiently and effectively. This is big as we tend to be at the receiving end of torrents of phone calls that are usually about small questions and requests that have simple answers and solutions. With Olark's live chat feature, we can deliver the best customer service faster than what phone and email allowed us. The interface and user experience have been amazing so far. On top of that, we also get sufficient analytics on our customers.

Cons:
While Olark is a great tool, I wish we could write multiple paragraphs to better convey our solutions to our clients. I also find it a bit frustrating that they are not flexible with the number of seats they sell. I have 6 potential users yet their packages double from 4 seats to 8.

The least favorable review

Tonya

2 months ago


Pros:
It was very easy to embed Olark's live chat tool with just a single line of Javascript. With it, we are able to communicate with our users by retrieving particular ones (those that are triggered by analytics events) into the chat and then deliver our support without exiting the app. The web interface is pretty sweet but logs out too easily. While the free version is okay, I may need to get a premium version real soon. That said, the price point is relatively okay.

Cons:
I hate that Olark doesn't have native mobile apps for Android and iOS devices. This lack of mobile apps makes other live chat applications a tad better than Olark. Also, there is no option for agents to set themselves as offline. Another thing I dislike is that the chat interface looks very generic and cannot be trusted, as if some robot is lurking at the other side.

Published 2 months ago
Verified
user
Olark delivers live chat functionality that enables you to support your product efficiently and effectively. This is big as we tend to be at the receiving end of torrents...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Displays the online availability within color scheme. It also boasts of a very advanced system for rating. Integration with other applications is also easy. It's fun and...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
It was very easy to embed Olark's live chat tool with just a single line of Javascript. With it, we...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
As I sought the best customer chatting platform in the market, I encountered a number of them, including Olark. It comes with realtime user monitor and chat functionality...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
Easily the user-friendliest chat web software available today. Getting started wasn't a pain and...



What do you think about this review? Great Poor
Published 4 months ago
Verified
user
Olark enables us to instantly engage our website visitors and never miss an opportunity to provide them with quality service, even when we are offline. The solution...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
Olark has recently become our live chat solution and it is clear that our customer love it. The system instanly provided our clients with quick and easy access to out...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Attracting high value traffic is a challenge for many online businesses. So is converting that traffic into happy and loyal customers. Olark has been able to help us with...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
Olark is very easy to implement in any department. I work in sales and use Olark to communicate with potential leads that come to out website. We aso leverage its live...



What do you think about this review? Great Poor
Published 6 months ago
Verified
user
I did not have any problems with the integration process. Everything was user-friendly, including the tools that are easy to use even for non-developers. Customization...



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