A very intuitive and attractive customer engagement tool

What are the best aspects of this product?

Attracting high value traffic is a challenge for many online businesses. So is converting that traffic into happy and loyal customers. Olark has been able to help us with that. The tool allows us to create our own personalized to attract customers and engage them directly with our support reps. Olark also makes tracking customer movements and analyzing their sentiments easy.

What aspects are problematic or could work better?

I do find that Olark has come compatibility problems in terms of maing it play with applications crafted using older technologies and platform. As the application undergoes frequent upgrades, the API used to integrate the tool may change as well.

What specific problems in your company were solved by this product?

Olark helps us deliver topnotch customer support. We have incorporated the applicationt to bridge the gap between our customer service reps and our clients. With the tool, we have been abe to satisfy them and even retain their business.

Are you a current user of this product?

Yes